SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank you! I received the bag within a week, store is very friendly. Would order again from this store
Very nice, same as description. He's wearing a bow, and he's rigid and he doesn't lose shape. It is lined in plain color at the tone with the background of the outer print. I liked it very much.
This bag is just sublime. I highly recommend. The price is gift!!!
Very fast shipping before time, wow first time I so elegantly zdazylo, store kind, helpful, odpisuje without problems, thank you for fragrance floral for handbags☺️ Recommend, handbag beautiful and big like chciałam, something different, must have as with HM
The bag is Garna, the mixture, the smell is not present, it looks expensive-multiple. I'm pre-war)
It took 13 days, as described. Well finished
Amazing!! Bag is beautiful and came very quickly!! Ordered 28/5/21 and received 11/6/21. Thank you!!
I only arrived in just 20 days super beautiful very precious tge bag I loved the beautiful colors is really pretty dior mini
Product conforms to the description and arrived very quickly.
Bag Super! Two pockets, one of them with a zipper. Print Super! I got a leopard on both sides, symmetrical, I'm happy) the order reached 9 days, I did not communicate with the store, but I sent the order immediately. Thank you! Definitely recommend while the model is relevant)
The bag is very beautiful, sewn well, for summer the most it! Came quickly to St. Petersburg for 8 days in Pyaterochka. The only thing is that the bottom is not rigid (the bottle bends), I will do an extra bottom myself, which will be taken out
Сумка пришла за 8 дней в пункт выдачи (Москва)! Взяла размер S с плечевым ремнем, она супер! Идеальный размер, вышивка и качество! Общалась с продавцом, оперативно отвечал и прислал фото моей сумки перед отправкой, я попросила, чтобы был рисунок тигра (они рандомные). Все пришло в точно как и на фото! Я в полном восторге! Спасибо.
The bag is cool, the beach is the most. To Krasnodar very long went that upset, but this is the fault of the delivery service KCE
Chic bag shopper, will go as a beach to go, as well as for the city. The coloring is not pure white, a little Milky. There are two pockets in the bag: Closed and Open. Medium-density bag. Delivery a week before the mail.
Very beautiful bag. Got to RND in a couple of weeks.
It is divine, very wide and well made; The lining and seams look impeccable, it is the ideal dupe.
классная сумка. очень вместительная и красивая
The bag really liked. convenient and roomy. The seams are even. fast delivery.
Top bag, Very gorgeous bag and well made
So pretty!!!! Absolutely perfect!! Nice product. Well finished I highly recommend. The shipment was very fast.
in love with the bag. exactly as pictures show. love it, shipping within deadline.+ gift mini scarf
The bag is cool!!! Thank you store!!!
Super happy with my purchase that arrived quickly
Very cute design, looks amazing, I love it! Fast delivery.
Love it!!