SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Pants Super! Very warm, soft. I recommend
Good, warm pants, odorless
Cons: It is not right sewn: that front that behind the same width in the hips, so the front is frayed as if there should be a belly the size of the back. 2. very short, but it was clear from the beginning, I was ready for it.
Excellent pants, thick lining in-24 tights not cold, reserved for walking the dog was very happy. The From 62 and about 90 m well-ordered village. One negative indoor, maybe synthetic fabric, all sweat
Article compliant description and picture. By against cutting is not very well made.
All must take the little "assholes", on: No more looking of and too short. my 44-46, but I wear to make it available and have sports figure, l took and more necessary, but more will be worse look!... but if they are real, as in the description of the sheepskin and will be warm, then брависсимо! …!
Warm Cool
This is my second pants I ordered from this shop. Really like them. Nice and warm.
Pants are super warm, I look in them of course as "bombovoz" but this is nonsense. The main thing is warm...)) for the winter, for evening walks the most it!! Thanks to the store.
Very thick, cool! Thank you store!
Very warm. Make your feet two sizes thicker.
The pants are very dense, the size m sits tight by 160 cm and 60 kg. But with the dog to walk perfectly!
The second take
Very cool, took more, so that it was more free to move.
So not bad, but m on the parameters 69, 92 is too small, I want more freedom, and so warm.
Warm, for growth 160 perfectly fit. Where the holes for the lace are not processed.
Super
I order the second time, now for my mother. For winter walks the most it. Very warm. But on the pope look huge (
Very thick)) in the cold just.
Before the RB for about a month, the purchase is satisfied with the growth of 166 from 73-75 OB 100-99 just. Wore in winter when windy-10 blows out, but in windless weather-15 did not freeze. After hand washing did not sit down, there are no coils after 2 months, though the heel collects a little. I spent all my questions answered, I liked it very much. I am happy with the purchase, I took it for walks in winter with the child. I recommend
At a height of 167 cm, the length is full, inside the fur, all as in the photo. On the hips 96 cm quite freely. Delivery to Chelyabinsk exactly 2 months, but this is the fault of our mail. Thank you.
Great pants! As I climbed into them, and wear
Panties super, I order a second time. I did not communicate with the store. In Rus. 48 size (ob-100) sat well, not in the guise
Very dense "fur" lining. It won't be cold. And the legs became "pillars", and in a moment "the priest grew up." Make me a larger size)
Pants are good warm for my height 156 just right. The Russian size is 48-50 cramped. But when the fur will think of the norms.