SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The order came quickly, long sent the goods only, on 50 russian, hhl slightly freely stidit, the material looks like chiffon, the order is satisfied, the store recommend
Very beautiful top, as in the photo, the color is bright, no extra thread, on og 90 cm xl sat perfectly
Super blouse, unexpectedly nice, i recommend!!! It is necessary to order other colors for 69 kg height 168 small chest, was the size just
At 46 size ordered xl everything is fine
I liked it very much, the double layer, at 82-65-90 sat perfectly, neither more nor less it is necessary. Not wide hip and sufficiently long to заправить in the skirt. Only the pink color is not bright but as faded more like peach than pink. I am very happy can order from this store other tops.
Beautiful, but mistaken with the size ((size m is small by one size.
Excellent thing i am very happy with it on the parameters og 88 from 74 perfectly fit the size m. The blouse came in a juicy red color without damage without protruding threads. It is well sewn as if on me and with a beautiful neckline. I recommend completely to buy, i recommend the store.
Excellent top, very gentle, fit in size, thanks to the store!!!
Order in baku came for a month! At og 96 ordered 2hl. Approached perfectly!!!! A good top, sewn neatly, does not shine through, i think in our heat will be just!!! The color is not white, but closer ivory! The order is very satisfied! The armhole sat very well, and then bought in other stores, the armhole was very large, the bra was visible! Thank you store!!!!!!
Quickly came, very beautiful, bright, i'm very satisfied, the size approached perfectly. thanks to the store.
Beautiful super fast! The only bad part is that was a little small in me, could have asked size L. have 1,60 height and weight 69 kg
Blouse liked! The color is beautiful. Size is small by one size. The store is very sociable, all questions are always answered.
Excelent product. Just as described in the post. Would buy again :)