We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent! Good pigmentation, good price and so much to arrive.
Thank you;, the color is beautiful
The goods priyshov neposhkodzhek, they do not roll down
I really like the product. The makeup sponge is very soft, and the color is very beautiful. I like it.
Very cool shade, recommend
The shadows are beautiful. Got a little more than a month
Wonderful loved
Colors of course differ in live, but still good. The boxes are comfortable and enough for a long time. Apply without fixing gel in my opinion there is no sense (in the photo the top layer without gel). I'll try. Delivery to MSK a little more than a month, the store did not send for a long time, so took off the star, the track was not tracked. The seller is sociable.
Super nice thank you store
Beautiful pigment has delicate shine.
Acquired P1 and P8 shadow Super!!! Shine awesome) I will order more
Acquired P1 and P8 shadow Super!!! Shine awesome) I will order more. (The right eye is P1, and the left P8)
Delivery is long, pigment has not tried yet, came all as in the picture
Cool! Shipping fast! Thank you store!
The parcel to Krasnodar reached in 10 days. The product corresponds to the description.
Came to Krasnodar for a month. Everything is perfectly packed nothing wrinkled. The order is satisfied, pigments are very good pigmentation, duachromous P8 made of brown to pink-green, and P7 is no longer a duo. Shades look expensive, I will use with pleasure.
Super
Pigment P9, is gray-purple.
Pigment P5 has cute, pink shade. Very I like. Bottle have convenient dispenser as salt shaker.
very good
Everything is fine!
Excellent pigment, the textures are very delicate, fine sparkling pollen. Perfectly typed by an applicator or brush, the smell of pigment does not have. Just stunning shades, for every taste, some shades chameleon. The jars themselves look very dignified, the inscriptions do not erase with time. On boxes and bottoms labels with the name of shades. It was packed in a umbilical bag, jars came whole and not harmful, the boxes were not wrinkled. Shipment the next day after order, delivery within 30 days, track tracked partially.
Very nice
Excellent product. Thank you.
Wonderful shadows, same as pictured