SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 7 days after the guaranteed period for delivery (10-60 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 60 days you will have 7 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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It's a great cover and made my old couch (which was destroyed by the cat) look like new again. It's a cheap way to extend the life of your couch.
In general, everything is okay, but it's not so easy to pull
very good
I love it and the store very attentive
I ordered my mother, in Ulan-Ude came for 17 days, my mother is very happy, I'll order more pillowcases)
Excellent fabric, perfect fit.
Very smart cover, I really like it! I'll buy another one to replace, the size is bigger. I incorrectly measured my sofa at first, see the description of the instruction.
Excellent
Good cover. A little shines through, the figure of the sofa is visible. The material is smooth, pleasant. Color as picture. The stitches are weird... But it's not critical. Perhaps here you need another Shape cover for sofas without armrests. In short, I recommend to everyone. Came quickly, tracked.
All right
Excellent
Very beautiful, looks beautiful... but I did not notice that I have a back with a solid and I can not use this beauty. thank you to the store
Beautiful Design.... fit was A Little Loose But Managed
The parcel went more than a month, the packaging is good, with the store did not communicate, when I try on I will add a review
The order came quickly, in general the cover is not bad, the fabric is pleasant to the touch. They forgot to put on the sofa. Overall satisfied.
its alright....took a couple tries to figure out the way the stitching worked. Better than a new couch! :)
Bedspreads super easy up supposes and models using steropianowych rollers. Material nice, well naciąga is not translucent. fast shipping 15 days. recommend hot and stores thank you.
Order from 28.09.2019, delivery to the point of issue DPD 26.10.19, the notification from DPD came to votsapp + inform. call. Tracked in AliExpress + application where the parcel. From the point of view of logistics all OK. The goods themselves are golimay synthetics, the colors are faded compared to the photo of the store. It is better to choose a cover not overloaded with geometry, color and print, should look a little more decent than what I received (here my jamb, was commanded as forty). And yes, if you have a sofa accordion, then such a cover will not work, because. There will be nowhere to shove a piece of matter between the back and the seat.
Amazing. It’s very beautiful. It’s a bit of work getting it on but it’s worth it. Seller takes very long before shipping out the package.
Shipment of a month and a half, very well packed, soft material, looks cute, there is elastic and rope, color colorful
Cool
Arrived in 12 days, I'm amazed. Good job. And the material is super soft and comfy
It's very good cover protects very well for you to climb up to my little dog. you don't stick anything in your hair. it goes beautifully and is placed in 5 minutes The store is very R is ponsable I have already arrived in Spain in 15 days I give you the 5 stars because it's a wonder I recommend it to everyone! I don't know what it'll look like because he hasn't taken it out in the bag yet because it's in my house that I have out of the country this Christmas I won't go I haven't even looked at it but I guess it will go well because I already I bought another sofa cover And I 've been doing great so I take my chances and say it's going well total as much as it can passing is that you get the thing out of hand and that's it but until December for Christmas I won't be able to put the I recommend it to all the World
It's okay. Size choose bigger, then everything is super. Fabric is pleasant
All as in the description, the fabric is thin, but very soft and pleasant to the touch. Pulled on the ikeevsky sofa bedinga. everything came up, but not straight super neatly sat down. Overall good!