SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Я восторге. Супер. смотрится богато. Продавцу 5 звёзд. Спасибо!
Excellent! Took on the ikeevsky sofa, the capes do not slip, dense and soft. Satisfied)
Great case! Thank you! The parcel came two weeks before Krasnoyarsk!
The goods came quickly. The bedspread came perfectly, very soft. From the sofa does not slip, on the inside of the silicone pudyshki.
A wonderful bedspread. Soft with shine and with pupyshkami, which would not hurt. Very fast. Prosperity thank you
ОЧЕНЬ долго шли! Почти 4 месяца. Думала, что потерялись. Дождались! Неожиданно оказались замечательными, качественными покрывальцами. В результате осталась довольна .
Rada, shcho vibrla same tsyogo seltsyya Ideally
Excellent goods, fast shipment. Fully corresponds to the description. Perfectly Fit in color.
Nice fabric. In size. Match Color 95%. The packing was damaged, T. K. Very thin. Well, nothing got dirty and broke.
Great plaid. It is a pity there is no way to order the right size. For my sofa had to order two plaids and combine them. But still, in my opinion, it turned out wonderful. Thank you
Very exact sizes, do not slip. The material is soft and not super thick as a Plaid. The color is exactly like in the picture, the gray is plush, the color on my photo is not exactly depicted. Delivery was tracked, it came exactly on time. Ordered 21.02.2021 came 15.03.2021. Very satisfied!
I take the second time (bought a small piece to the previously bought one). This time the store long mutil with the shipment (apparently Chinese ng), but in the end everything is fine.
I order from this store not the first time. The product fully corresponds to the description. The parcel was 6 weeks before Sochi. The material is very pleasant, soft.
I LOVE It!!! Material is soft, it has gummy dots underneath so it doesn’t slip that much. Looks perfect! Came quickly (2-3 weeks) recommending !!!!!
Covers bomb! Soft, pleasant to the body! Delivery a little longer was, about 3 weeks. Mom is happy!
Slightly different from the photo, but generally good. Delivery fast
Чехол очень понравился , мягкий, приятный на ощупь. Рекомендую !
Excellent capes on the sofa! To the store-thank you! Sending and delivery is very fast (weeks 2). Purchase is happy.!
Just a bomb as happy as an elephant. Order, you will not regret.
Covers are soft, pleasant tactile, but one came with a marriage (see the photo) with the store did not communicate.
Correspond to the description. Nice capes. Exact size. For my sofa a little different color.
Очень хороший товар, посылка пришла за 2 недели в Ярославль. Рекомендую и продавца и товар.
That's great! Soft, pleasant to the touch, the color as in the picture is exactly the same. Very happy. How long will serve, I do not know yet. Very nice plaid! Thank you store!
Pleasant to the touch, the description corresponds. Ordered the 2nd time, completed the sofa, so to speak. I like it.
Чехол отличный,на ощупь приятный,цвет соответствует заявленному,доставка быстрая,продавца советую.Закажу ещё на верхнюю часть.