We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 7 days after the guaranteed period for delivery (10-60 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 60 days you will have 7 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Or we will send you e-transfer.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very cool backpack
I liked the backpack, sewn neatly, the capacity is not very large to the top narrows. The only thing that upset me is a long delivery, two months.
Delivery was long, two months before Chernigov (Ukraine), two days before the end of the protection the goods still came. I liked the backpack, just like in the description, the only negative is the partition in the main compartment, it is so zdelana that only interferes. After unpacking the package at the backpack there was a strong smell of chemistry, but it quickly disappeared. I'm happy with the purchase, let's see how long it will last, I hope for a long time. I did not communicate with the store.
The parcel did not arrive, but the store returned the money
Excellent stylish backpack, looks cool, all locks work, a small smell was, but weathered for 1 day) delivery is fast, in the NSO days 10.
Duge dovgo-Jalo pislia 11.11. Ale on his posh Duge Yakis backpack.
The goods are not denied. They turned.
The backpack is good, many compartments and pockets, soft, comfortable straps on the fabric, smooth seams, universal gray color is beautiful. Fittings work well, light, small. Track tracked. I recommend the product. Thank you store.
Cool briefcase, delivery less than a month)
Excellent backpack, large and roomy. There is a hole on the seam on the lining pocket, but it's not critical
The bag came quickly. I got it through pochmart. Everything is fine. Thank you.
My wife liked it. Let's see how it will behave in nosk.
Everything is okay, the backpack is like a good one, but the packaging is no, thin polyethylene, so there are small traces of Dent, I hope they will smooth out, such things need to be packed in a puffy.
Nevenka mini backpack, fashion backpacks for girls, women leather school bag, women gray backpack, Black
Thank you, I liked the backpack, good tailoring. Corresponds to the description.
Backpack is not white, but beige
The bag is good. The color is the same as the picture. Dimensions do not match the description. A4 format does not fit. Delivery is fast.
Lovely backpack. Beautiful, well made. I recommend.