We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-45 Business days (due to covid-19 it may take 90 days)|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Спасибо, очень классный рюкзак!!!
The backpack is very good. The seams are even. There's almost no smell. I recommend to buy.
The backpack came quickly. Appearance corresponds to the photo. Locks work very well. You can open the zipper even with one hand. Leatherette is very pleasant, I would say soft. The size is small, but roomy, due to the bottom of the wide. But still heavy too can not be loaded. I planned to take on walks, put a purse, water, wet wipes, etc. Personally, I came with a defect (unstitched seam). I asked for repair 350R. The question was resolved promptly. I gave it to the repair, now the backpack pleases me.
The order came within 3,5 weeks. Corresponds to the description. Thank you to the store for the gift (hair elastic).
рюкзак классный. доставка быстрая. трек отслеживается.
It's okay, but there's a smell inside. And it is quite unpleasant. I carried it to the balcony for the night, maybe it will fade.
Backpack really liked, soft, roomy, many internal pockets and several compartments. Delivery fast, earlier than the declared time, was tracked all the way. I did not communicate with the store. As a gift, the seller put an elastic band for hair. The backpack came intact, do not remember, without scratches, the threads do not stick out anywhere, the seams are even. I recommend to buy.
To Belgorod in 16 days. The product fully corresponds to the description. The spouse is happy.
Got a backpack. Thank you. Very happy. Well, very beautiful. Lots of pockets. Maroon. I was afraid it would be red. Burgundy. Cool. would still lightning pockets would be closed on different sides would be more beautiful. And then on one side three keychains are obtained.
Cool backpack, order arishel in 11 days
Thanks for order, fast delivery, well packed. Locks all work.
Liked the photo corresponds
Very good product. Thanks to the store!
Thank you so much!!!!
Very, very fast! Super! Thank you! 5+
Delivery to Ekaterinburg is just over 2 weeks. Okay. The track was tracked throughout the delivery. Corresponds to the description. The store is 5 stars.