SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivered quickly by sdek, brought the courier. Wallet good
Delivery to yaroslavl 3 weeks. brought directly to work, delivery sdek. The purse as they write in the reviews is just super. soft, comfortable. A bit narrow compartment for bills, and so everything is fine. i advise
Delivery is fast, the goods match, the color that i ordered. Made well
Purse is good, delivery is fast, brought the parcel courier).
The product corresponds to the description and photo. No terrible smell. Delivery within a month. I recommend!
The product is prishol exactly as described and ordered, the delivery is super, everything is exactly on time, thanks to the store, i recommend!
just like the picture. have a lot of place for cards but only 2 for paper money. still a very good item. thanks to the store, shipping was fast.
Excellent purse... i have the same style, but small... happy .... thank you to the store. Delivery to the leningrad region 25 days, brought the courier. Seller recommend
The purse came well packed. No smell. Threads do not stick out anywhere. Looks very good. Lots of compartments. Pleasant to the touch. The order is satisfied. And of course it's very nice that the delivery to the house by courier. It was like less than a month.
Delivery 2.5 weeks. Small, plump, pleasant to the touch. Sister is delighted.
Super, i'm happy. Before gomel 3 weeks went. Track tracked
Ordered 05.07.19, came to st. petersburg 01.08.19. Brought the courier to work! The wallet is very pleasant to the touch! Color as ordered. There is an unpleasant smell, but it will fade in a couple of days. Compartments for cards and money perfectly interfere with everything. I will order more, another color. I recommend the store!
Well received the product, consistent with the photo except that the sheet holder is full of glue tasks I'm a little disgusted .....
It came quickly, good thing, look how it will work
Super, package in two weeks, to ukraine kherson. Description, matches. excellent
Excellent wallet, thank you
It came despite the problems in the world, quickly enough
The wallet was about a month. The product corresponds, but the color in the picture is more saturated. To the touch is soft. Smells of skin, recommend
Very pleasant to the touch. Otherwise-as in the picture
Thank you.
Fast delivery within 14 days. Wallet firmly made. Color slightly different from the picture but is OK.
Small compact
There is a small marriage on the lock, pleasant to the touch
Good wallets, the goods are worth their money. There is no bad smell.
Good purse, nice material. Happy with the purchase