SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 7 days after the guaranteed period for delivery (10-60 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 60 days you will have 7 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
so fast delivery.....thank you I wl recommend this store go 4 him .
Super eyeliner, waterproof, tight
Sent fast, I ordered the three articles differentment but it was delivered together GENIAL. Thank you to the store, I am very satisfied
Hard eternally
Everything is very cool! Not the first time i order cosmetics here. Comes quickly, to irkutsk for 2-3 weeks
I'm so happy with this eyeliner, came in 2 weeks to Italy and has a really deep black! Wasn't so easy to remove from my hand so I think It could be longlasting on my eyes, love it!
It looks great, it's very black and when it takes a while i'll leave an additional comment, although i held it in my hand and put it under the faucet and i don't think i it will give problems with the mobile eyelid.
Thanks to the store, all as always on top, i recommend))
Great, it doesn't move all day! The whole order comes in great, good presence and well protected.
Ordered 2 different, arrived 2 equal
Excellent eyeliner. Does not spread. Water fig wash))
It’s good but not waterproof and smear off easily but good at all I received within a month
Delivered in 35 days. As a gift put a brush, thank you, nice! Packaging is perfect, everything is super. Happy!
Ukrposta, 16 days, repacked came. Very comfortable brush, feels resistant, dries quickly, draw conveniently.
Very thin line, resistant arrows for the whole day, very comfortable felt tip, neatly packed
Eyeliner is good, but with its nuances. It has a very strong pigmentation, clearly and smoothly draws. Thanks to its applicator, you can easily adjust the thickness of the line or arrow, and if you adjust, the arrows will be ideal in 2 minutes. Quickly dries, tightening the skin, which is very felt in front of the eyes, it is uncomfortable. It is difficult to remove from the interrelationship space, it personally becomes painful if not to remove it from there. Speaking of removal. You will not take this eyeliner except for two-phase means. It is resistant, and also waterproof. It turned out to remove it only with a special tool. Removed eyeliner pieces. By the way, the arrows remain glossy after drying
Recommend this store and products! Goods otrzymałam after 2 weeks by post! Turbo FAST! Beautiful color and durability. All comply with the description and firmly packed. Recommended!
amazing pen is very wet and smooth when you apply !
Very fine liner that is a rich Black. Great pigmentation
Excellent eyeliner. Waterproof. Today passed the rain test. Well washed micellar water. No irritation. The liner is thin-it is convenient to draw arrows. When the arrow dries, a glossy shine appears. On the box there is a shelf life-up to 2022 years.
Surprised at how well the eyeliner is applied, a couple of movements and arrows are drawn!) i will definitely order more
Excellent eyeliner! I liked it very much! Shipping month, track tracked. As a gift put shadows. Thank you store!
did not receive the product unfortunately, probably lost in the mail but got refunded.
ordered 06/06/2019 and received today 03/07/2019. had to visit the post office several times because they wanted to see open my parcel. even though it wws free shipping, i had to pay around US$3 at the post office because of the issues they had with my parcel. i received it opened. i think it wqs because the items listed on the sticker infront of the parcel didnt match the amount of items inside. the whole process took about a week. so technically i received it the last week of June. ANYWAYS THE PRODUCT IS GREAT! RECOMMEND IT EVERYTHING I ORDERED LOOKS EXACTLY LIKE IN THE PICTURES AND THE DESCRIPTION. WOULD ORDER MORE.
In the last photo wet with water and rubbed. Походу водострйкая. Happy. I recommend. Not dry.