We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-45 Business days (due to covid-19 it may take 90 days)|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The store sent it quickly. Everything checked fine, I liked it.
Cool piece, can be used as a collar or pillow for auto or airplane, and delivery fast
Works well, suitable for adults and children
Not yet understood its meaning and benefit, but the idea is interesting
The goods arrived in 4 days, but unfortunately there was no big defect, the store immediately offered to resend the goods or return money, claims to the seller no, to order recommend, seller honest and decent, honesty is rare now. The goods arrived in 4 days, but unfortunately there was not a big defect, the seller immediately suggested sending the goods again or returning the money, there are no complaints against the seller, I recommend the order, the seller is honest and Dec ENT, honesty is now rare.
I 've been here in two weeks. I have already tested. I will hope for positive results.
Good purchase, shipping from Russia, came fast, neck stretches, soft, does not miss.
Delivery fast, brought Courier. From neck pain helps
Just as described and arrived super quick! Works just as intended.
Thank you for the good work! Everything reached quickly and in excellent condition!
It's fine. The goods came. After using the pillow, there was a pain in the neck. Recommend it.
Very good. All Super, comfortable
Absolutely useless shit. But there are no claims to the store or product-here everything is at the highest level. And the pillow nifig itself does not help and does not treat from what, such cases
Ordered on March 18, chose delivery from Russia, arrived on April 4, went by train from Moscow to Vladivostok
Great pillow. Keeps the air for a long time. Very fast delivery. Thank you very much
The pillow is comfortable. Everyone liked it, ordered mom and uncle. They're excited.
Thank you, the goods came to Kiev in 4 weeks. It works. A little fooling is true. He's missing the pump.
Very long delivery arrived IML they kept a whole month SMS on delivery came after opened dispute
The result did not feel, rather you can suffocate))
Very convenient, especially on the way when going to sleep well for a long time
Funny thing, it's good to straighten your neck. The material is not normal anywhere, pleasant to the touch. Between the Folds there are gaps, while I checked the neck did not have time to sweat.