SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
‘21. 7. 13. 주문해서 21. 7. 20. 7일만에 받았습니다.! 포장 상태 매우 좋고 배송 빠른편입니다.! 국내 분들 후기가 좋아 26,874원에 구입했습니다.! 제품 상태 등 조금 사용해 보니 정말 딱 가격 만큼하는 제품입니다.! 크게 가성비는 못느꼈습니다..!! 구매 하시는 분들 참고하십시요..!
The product is exactly match with the picture also delivery is really fast approximately coming within 7-14 days
Excellent, the cord is a little short, I work in the salon
Фен отправили очень быстро, дошёл до Павлодара за месяц! К моему огpомному сожалению пришёл сломаный! Может при транспортировке повредился, сломана резьба на ручке и ремонту не подлежит! Открыла спор, продавец предложил выслать ещё раз фен, но так как мой старый просто не дотянул бы,вернули деньги! За что огpомное спасибо!!! Пришлось у себя покупать! Жаль что так вышло! Сам фен красивый, тяжёлый, длинный шнур!
The figure is non-top to two the buyer's wind is strong and good iPhone? Code also perfect fit iPhone Okey
Thank you
всё как в описании,всё работает,спасибо продавцу за подарок
Compact, powerful enough 2000W. The only thing, the mode is only hot and cold. There is no warm air. Sent immediately, came in two weeks in Krasnoyarsk
Shipping for one week or so took. There's good product. Money is not worth this dish ^^
Powerful, stylish. Delivery by courier to door.
I have not used, called for test and see if was working well. And like the power, the lightness and design dryer.
Excellent hair dryer, I recommend the store and the goods. Delivery at altitude, brought the courier.
As described, it arrived quickly.
Получила фен, очень качество, без царапины, мне понравилась. Это была долгая история. Сначала была заказала фен в июле, ждала. А потом увидела отслеживание там написано "возврат товар" , была в шоке, я ничего не делала. Написала возбуждено сообщение продавец в личку. Он ответил и предлагал мне ещё снова заказать без оплата, и я согласилась. Товар привёл в конце августе, все отлично, но пропустил диффузор. Опять написала продавец в личку. Он ответил мне: я смог ещё вам отправить вам диффузор. Я согласилась и получила диффузор в начале сентября. Я удивилась, что продавец такой честный и хороший человек, если бы у другие продавцы, бы не сделали. Просто браво продавец, благодарю.
A little heavy, and so the girl squeaks with joy!
Thank you all perfectly, the delivery is super, the hair dryer is good wife is happy! Good luck to you.
Amazing hair dryer. It is a very good copy of Dyson, but with 1/10th the price. Worths every penny. Fast ship to Brazil. It took less than 20 days.
Thank you to the store, the delivery is fast, corresponds to the description, I recommend
바람엄청쎄고 조음 하지만 접합부분이랄까 모서리들 마감이 잘안되어있어 견고하다고하기 애매함 하지만 이정도 품질에 이가격이면 가성비로 추천할만함. 앞에 툴3개포함된거 샀는데 굳이 그럴필요없던듯 그냥 기본한개 끼워두고 그거만쓸듯함 배송 몇일걸렷드라...한일주일?
The parcel came all crumpled and the package was opened. it's good that the hair dryer even works.
Very practical! Not too heavy, I work all day with. Ideal daily use as permanent use
The device is what you need, wear a nozzle, it works so quietly
The top and super fast as sending
Very fast delivery. Everything came in whole and working. As a gift, a pleasant bonus was put an electric curl for hair. Guys well done, I recommend to everyone
product as per the advertisement, new product, only with edges on the accessory finish, it is powerful, and has two speeds of hot temperature.