SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The size approached, the quality is good, everything is fine 21 Jan 2019 10:11
Very good! Perfect product and great material. Came very fast. Loved It!! 22 Jan 2019 19:29
Great product delivered before the expected 04 Feb 2019 22:16
Very cool cover, although a little more, the corners hang. I like it 07 Feb 2019 00:37
It's very worth it. They get great. 07 Feb 2019 08:13
I am very happy with these covers they are really good quality and Nice. thank you Sellers. and want to buy next for my sofa's 19 Jan 2019 02:10
Item exactly as requested. It's very nice. 25 Jan 2019 06:24
Covers for chairs are good, only long waited for delivery, but it's due to ukrpost. so i recommend 09 Feb 2019 08:41
I made two orders, these covers for my chairs are a bit too big (although the chairs are standard), other smaller. But not scary, all as in the photo: color, the description is accurate. 12 Feb 2019 04:50
Everything came quickly, but the fabric is not the same as i expected, for this money did not upset, thanks for the gift from the store. 30 Jan 2019 01:39
The color is different. In fact, he is with a green tint. 31 Jan 2019 09:06
Funny, normal ones. The only one is slightly torn, but not critical. I recommend. 05 Mar 2019 10:20
Perfect 04 Mar 2019 06:23
Elasticado, soft material 14 Mar 2019 17:44
Very satisfied, looks beautiful, pleasant quality, stretches, i recommend 08 Mar 2019 02:27
Merci beaucoup 18 Mar 2019 08:29
Great product measurements are OK 13 Mar 2019 08:41
Thank you, the covers really liked. 26 Mar 2019 09:34
Fast delivery, good product quality, unbeatable store treatment, attentive and cordial. 26 Mar 2019 10:34
Rychlé dodání, super fit, vypadá skvěle .... 27 Mar 2019 09:44
The cover is good, but thin. I have not dressed on the chair yet, i will write later, how it will look. 26 Mar 2019 12:44
I bought it with a little distrust, but i loved it, my chairs look nice, i carry the order fast, 25 days. 20 Mar 2019 19:18
Very thin, stretches well. Legs in the corners are translucent. 21 Mar 2019 05:53
It looks good quality made my chairs look great! 29 Mar 2019 15:48
Super covers i really liked 01 May 2019 06:23