SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Cool
Thank You
Very cool curtains and store will be ordering more here and thank you for the gift
great length and it so nice!!will order again
I'm very satisfied with the velvet Curtains, but I only recieve 6 hooks with the cutains I order.
Parcel tracking, delivery about B-Novgorod. Curtains super. Carefully sewn, color like the photo. Seller as a gifts прихваты for curtain and hooks. Recommend store and goods.
Very good stiched, i will certainly order again! Thank you for free gift, i am happy. Thank you!
The goods came in the time specified by the store. Everything is sewn neatly and accurately according to my size, for which the seller many thanks! Blind perfectly ironed under the iron, now decorates the window of the apartment. As a gift, the seller sent two small cord with tassels and hooks. Seller recommend.
AND very beautiful
Very cool and beautiful curtains!!! The store is chic, very pleasant in communication, helps with the choice, knows his goods perfectly, everything clarifies. Shipping and fast delivery. 2 PCs curtains 150 width about 1.7 kg weighs, pretty heavy. Ironed perfectly. Sewing smooth, good. With the color guessed: Although it is standard, but approached the wallpaper well. As a gift pick up. Ordered another purple color in the kitchen, the seller offered a choice of 3 shades of purple!) I recommend the product, very profitable and very beautiful!) I especially recommend the seller! Very cool, honest, decent!!!!! Be sure to order more curtains in this store)
Thank You Very Much. Very good curtains
Very good
Super item and received in record time in Belgium. Again thank you
Delivery of 1,5 months, made everything in size as ordered.
Thank you for the work, I liked it, I will order more. thank you for the gift. good luck to the store.
The color is slightly different, it is not chocolate, but walnut rather, but overall a good curtain
I am very happy with the curtains and hope to order other sets of colors. I did purchase during a sale and the price was amazing. I ordered 8 panels in gold and they were a perfect match to a set of pillows in mustard antique gold tone.
Thank you very much, everything is fine) very cool and cool store. This is the second order, pleased as the first.
Thank you!))) with the store it's nice to communicate (polite), the curtains are sewn according to the size ordered by me!)
Just like in the picture, the store very Auxiliary
So perfect ! Thank you !!
Love these curtains. Well worth the wait.
Beautiful. Thanks.
looks nice but not enough hooks
They came very quickly, the fabric is not double-sided, the back is not Velvet, and of course I got that right "lie" on the floor, but not critical. The staff were very helpful and helpful. The color matches the photo, they are heavy, but not as dense as they seem. The staff was very friendly and helpful. The store picked up a little lighter, tasteful gift me picks and couples for $2. thank you very much! Came very quickly, the fabric is not double-sided, the back is not Velvet, the length of course it turned out that straight "lie" on the floor, but not critical. Sewed very smoothly, unfortunately in the photo to show what looks like I did not work normally. The color corresponds to the photo, they are heavy, but not as dense as they seem. The main thing satisfied me with the color and tailoring is the most important! The seller picked up a little lighter, tastefully as a gift to me pick up and coupons for 2 $. Thank you very much!