SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Well received my order fast delivery very pretty I recommend it thank you to the store
I love it.. Perfect for my couch
Great store! Communicable, accurate and quick. High recommendation
Super good, arrived very fast and well packed, very nice touch and fits very well. I 've put it on a recliner so I don't hold it with the thread strips down the bottom. But I leave it loose. By elevating the footrest and getting back the backing jumps the rollers, it is normal, but you can't even notice. When you close it you put them back and ready. It's a shame I can't upload the video. I'm so glad.
Commend 2 x because the first size deceive well follow the guide
It's been hard for Me to put it on my own, but the result is not bad. I think I should have picked a lighter color, otherwise, fine.
Complies with the super description
excellent
Nice case. The fabric is elastic, dense.
It looks great, and the most important, it is not transparent
I get here real quick, it looks pretty good.
it fits a little wrinkled but it protects the sofa, isn't impermeable
This product I 've ordered before because I like it, and I wanted one more size to see the result, with the movements of the back and the feet. It fits well because it's very elastic.
I have not put it on my sofa yet but the description is as in the photo, the material is very elastic. Very fast delivery
I liked the cover. All as in the description. The fabric is soft, pleasant to the touch. Fit perfectly. Slightly translucent, you need to consider when selecting the color. Seller decent, the next day sent the order. The track was clearly tracked, came in 16 days in Voronezh, it's very fast in my experience. Thank you!
La tela está aceptable, no lo he probado en el sofá por que a sido para un regalo, tuve un cambio de medida a última hora y el vendedor pagando un pequeño recargo me lo cambio por una medida superior, buena comunicación.
Excellent product, vert good finishing détails, thanks a lot!
Very happy, the case is fine but it serves me. I bought 4 bodies for a 3 sofa. The foam rubber roundies come out, but it doesn't matter. Much better than having a fabric or quilt to protect the sofa. Recommended
Coated-smooth knitwear, medium density. Well stretches. the color is the same as the description. Thank you.
Let's get Vsyo as in the description as in the picture with m in the shipment of one and a half months waited for the goods pretty thanks stores recommend seller
Perfect delivery time 3 days, I arrived in 2 (Spain)
soft material, a bit tin, but very elastic, colour it's exactly like the picture. Came in Ireland in about 3 weeks I am very happy. thank you
Llego muy rápido. Aún no lo he colocado
Быстро. Отзыв уже писал. Это второй мой заказ этого чехла
Super fast delivery. Very good product, it's my 3eme purchase