SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Suitable backpack, packed well
Norms
Small but insanely beautiful. I like it!
I recommend! I liked it very much, quickly delivered, cool everything is packed, did not crumple when delivering!!!
I liked it very much. Well packed. Small. With Palm
The backpack did not come, the money was returned, thank you!
Beautiful bag, like the photo and durable material. Loved!!
Everything is good, but did not like how the straps are fastened, how to carry a backpack does not see the point. It would be better if the straps were separate, like ordinary backpacks
I took it as a gift. Inside the package with air, outside packed in a bag of non-woven material, then into polyethylene. The smell is present, not strong, but tangible, I hope to fade. It is not quite clear why the rear vent for ventilation (small animals to wear?;) I liked the gift, I recommend.
The material is not even a bad money it was worth a few days to open a dispute money returned after a week came bag
The goods ordered with the use of promotional code, the store asked to cancel the order referring to the error of this action, as a result, instead of backpacks received a postcard, opened a dispute money returned
On club day discount-wrapping orders, the result of the dispute
Very beautiful, like the picture
Backpack Chic!
Very cool. Well sewed. Color chic
Really beautiful and in perfect condition, ventitore outstanding and very fast
The order was not received, but the money was returned.
I really liked the backpack completely corresponds to the description I recommend in the photo I got SNIM under the rain
Just received and has not been delivered my niece. IS a gift.
Arrived in about 2 months in Mines, the material is very good and is as described!!
tnk!
The bag is perfect! Excellent material, beautifully finished, a little smaller than I thought, but am very satisfied.
Quickly came to Tyumen. Everything is perfect.
The bag came quickly, the condition is perfect.
Backpack perfect, small, comfortable!