SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Came fast, absolutely the same as the picture. Love it!!!
The bag came very quickly. Beautiful, everything is very high quality stitched, fabric lining. Thanks to the store.
Excellent handbag for its price. The parcel came well packed, the delivery is somewhere 3 weeks. With the store did not communicate, there was no need. I am happy with the purchase, i recommend!
Very beautiful bag. Many offices "very well done. Inside when sending the balloon with air, so as not to be wrinkled. Everything is at a high level of service. Store success in business and prosperity. We will still order in this store. Ordered 2 bags in this store and both at height. Thank you so much.
Great bag!
Bag cool! as in the picture! to kazakhstan delivery a little more than a month. The store put a gift-thread of the amulet) packed well, nowhere there are defects. For such money just lovely. order, you will not regret!
The bag is very satisfied! Compact, but roomy, long strap. Packed was just fine. Sending immediately after payment. Shipping 20 days. Good handbag and great store!
Handbag came in 3 weeks to odessa, light, roomy, seams and lines are even, in principle for this money is normal. With the store did not communicate thank you!
From 16 march received on 18 april. Average delivery time. In appearance, everything is fine, let's see how it will be worn. There is a small smell. One drawback opened for itself-there is no external pocket. In the bag there are three pockets, in one of the pockets there is an internal one. In the middle compartment lay an air bag for the shape. Put a bracelet as a gift. I bought for 660 rubles.
All super
The goods came very quickly, about 3 weeks before mo. The bag liked, compact, but roomy, looks neat. Threads do not stick out, the seams are all even, the zippers work well. I'm happy, thanks to the store.
Super. qualitatively and stylishly. there is a small jamb inside, unfinished, but overall very satisfied
The store is excellent, thanks to him But the post of russia, as always miracles and delays delivery!!! Bag-fire!!! I will wear it with pleasure!!!
Bag, very cool everything is exactly like pictures, roomy all locks on bags work well threads do not stick out. Thank you very much to the store for the gift and fast shipping.
Autumn is happy with the bag, such as it should be straight and the length of the handle is good!!! For such a price a great option!!!
Went after 22 days, the store is super, the bag superalli recommend the seller, very quickly the order received
The bag is not bad. Color neutral. No smell. Your money is worth, no more. Bought for 639 rubles. A little koso is sewn, but i hope this will not be seen very much when filling. Strap thin and flimsy fasteners. I think for one season enough.
The bag came quickly for norilsk, for 3 weeks. Qualitatively, there are no pritenzy. Size as indicated. But the navid of the skin, in my opinion, looks cheap. Thanks to the store for the goods.
The bag looks like the yak and in the photo In the middle of the bag of z повітрям. i do not know chi on purpose pleased with the bag, so yak ненадійною. ale is stylish, and garno виглядає! uncle store!
I like it.
The goods received. Came on time, packed well, no damage, locks work all. Handbag is happy. Seller thanks for the small gift, red thread with heart. I recommend. I will order more
Handbag is super, everything corresponds to the description and photo. Delivery is very fast and neat, nowhere wrinkled. As a gift put a red thread (very nice). Seller recommend!
The bag is good, roomy, the seams are even, the zippers smoothly open. Delivery in 11 days. Gift store bracelet red thread. Thank you! I recommend
Handbag, as in the picture. Very good lining and locks. No unpleasant smell. I recommend.
Delivery is more local. Duge garne bag and bag. It's a lot of smell, but I think I'll see it. And a couple threads sticking out. Ale it is not critical can be enough and all