SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It works perfectly, satisfies its function.
The parcel reached the Urals in two weeks sdek. everything is fine. Packing is intact. The machine works fine. Seller recommend.
For the house is normal, took the second for the dough. True, the battery sucks, died after 2 charges.
Great product, sharp blade Does a little noise, but underwhelming Box came mixed, but without damage Cost benefit Took delivery 60 days
Delivery to Kiev in 2 weeks. The machine is the size of a palm. Although my palm is small enough. I have not checked the work yet. Later I will add a review. One nozzle complete with broken Guide.
All Super trimmer reached very fast, loud but cut well
delivery in 15day.
Delivery to the Ural in the Sverdlovsk region was 10 days, it came in a package, all in working order, the battery is charged, the store and I recommend it.
Delivered quickly, on the 5th day by courier to the door, Moscow. It functions, let's see how much enough but very fat divisik. The inscription on the box smiled))) the first stream of water and you can safely into the trash)
Good product. Shipment was fast. Recommended.
There were problems with delivery, from Moscow for 2 months there was, perhaps a jamb of the transport company. 2 times to the store wrote, he only answered wait. After opening a dispute on the track for 2 days from Moscow to Chelyabinsk came. Dispute closed. The razor is good, the seller is suspicious, I do not advise.
The machine is good, its function performs on hurray .. I recommend .. I do not know how long it will last but at the moment it works well. In the kit it was completed. Head nozzle
Machine fire, powerful. For such money just super. Seller Thank you!
Everything has come very well
Came in 2 weeks, delivered the courier to the house. Great bug. Easy, budget. With its task copes perfectly. Includes 3 nozzles, a brush and a wire for charging. Recommend!
The goods came quickly, by courier, in the case has not yet tried, the machine is charged.
Fast shipping, seems nice.
18 dnev to Kieva. Packed with a fox in a sewing bag without Aero-plivki, ale all the reception. Duzhe small, having served food trichki bigger rosemiev. According to the body to finish the city of the Crows, the night does not fiddle, do not lufite. It's not like it's hot. Cut your hair. For the use of a haircut, you can not have a pidiyde, ale for the home vicorestan Sam Te.
Супер,быстрая доставка до двери курьером.Спасибо ,рекомендую.Товар отличный.
Comes with Stack, ta cool
very handy and practical. the comb looks quite fragile, but i got 2 in the package. awesome trimmer for the price.
The store responsible for his goods, well done, another machine from his store broke after 4 haircuts (like a factory marriage ..), protection of course ended, after communication with the seller was decided on a discount for another product, As a result, the machine cost only 250 rubles. The machine itself pleasantly surprised, it is convenient to hold in your hand, 2 nozzles, fixed normally if you do not press when cutting through the chur do not fly, the blades lubricated with machine oil, he twisted the self-tapping machine and lubricated the solid parts of the T. There was no lubrication... As I cut a couple of times I'll add a review!
The parcel came slightly crumpled but the machine itself is whole and works fine To buy recommend
Машинка хоть и маленькая, но прикольная. Стрижет отлично. Доставка быстрая в пункт выдачи сдэк. С продавцом общаться не пришлось. Рекомендую.
The machine is small. Works.