SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 7 days after the guaranteed period for delivery (10-60 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 60 days you will have 7 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Croatian Kuna (HRK)
Euro (€)
Gibraltar Pound (GIP)
Hong Kong Dollar (HK$)
Japanese Yen (¥)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
North Korean Won (KPW)
Philippine Peso (PHP)
Russian Ruble (RUB)
Salvadoran Colon (SVC)
Singapore Dollar (SGD)
South African Rands (ZAR)
South Korean Won (₩)
Swedish Krona (SEK)
US Dollar ($)
Ukrainian Hryvnia (грн.)
Vietnamese Dong (₫)
Funny machine, surprisingly perfectly copes, took a small haircut. Here the video with it was recorded, I advise you to see: seo-SWAT. ru // 8ce9l-after the point you need to remove the gap. Normal shop!
Great trimmer for funny money. Of course, do not expect something special from him, but the whiskey/back of the head is quite normal. In the kit: 2 identical nozzles (the minimum length of 5mm, for an intimate haircut probably does not fit), a brush, a charging cable, a battery (out of the box was charged), instructions in English and in the load cloth (probably for polishing the skis or rubbing the work sweat, on the extreme you can wipe the glasses). In principle, very good. Let's see how much the battery holds and how much the trimmer will live.
Received just on February 2. Ordered on January 5. Battery included rechargeable! Tried on the hand, cuts very well!))) I advise everyone!!!
To Saratov three weeks. The box is crumpled, but the goods are whole. The machine is shallow. Inside there is an battery charged. Put two identical nozzles. Thank you. I didn't check the case.
It came quickly, but the box is wrinkled, everything is visible in the photo. But the miracle works.
Brave foarte vinzator Trimis rspid, si coletul ajuns rapid. Trimetul lucreaza perfect, pentru wing Pret, sizzle recomand.
Good beard trimmer. Who orders for hair cutting, this option is not very suitable. Delivered quickly
The parcel went exactly a month, delivered the courier sdek directly to the entrance. I checked everything, the trimmer looks very decent. I just like the fact that it is very compact. Inside there is a battery, it's good, everything works. That's only the wire with difficulty enters the socket, I hope it will develop. In the kit there are 2 identical nozzles and a rag as a gift, apparently. In the case I have not tried it yet, then I will add the tip. Definitely recommend. Thank you!
Trimmer for such money-just a find! Today she found her husband at zero in seconds, she does not pull her hair. Thank you store! Delivery to the House by courier to everything else! Super!
Works well. He shaved three times. In general, 30-35 minutes. Charging is. I haven't charged yet.
For such money an excellent product, shave perfectly but slightly injured when shaving bushes)
Haircut. Works perfectly, fast delivery to Bulgaria.I recommend the store
Fully corresponds to the description of the only negative short power cord. Recommend product, excellent
SPB reached 1,5 months. and the way the store said because of the crown of the virus. the machine is charged, the beard under the nozzle, removed with a bang. nozzles are two. does not twitch. bonus put some silk cloth. the seller is sociable, in general I advise everyone.
BUZZING)) in the work has not yet checked. I think the battery is small capacity, that the trimmer would work more without recharging you need to put another. For such a price uniquely Super
Track tracked. Delivery month to the Far East. The machine is noisy, but the work does well Seller recommend!
Delivery a little more than a month. I took not myself, but the box was very miniature.
Before the Dnieper came in two weeks, everything works, a new mail
Small conveniently lies in the hand, the battery is already included
Delivery month to 42 region. Worth your money. The haircut is very good.
The machine corresponds to the description, after the autopsy was charged. The box just came crumpled.
The product corresponds to the description, everything works, glad that at this time the product arrived already and did not wait, thanks to the store, I recommend)
Good razor. Charged. Shaving the most important thing!
Corresponds to the description. the knife is too small to match the beard norm
Received the goods, everything corresponds, as indicated in the description. The parcel was a month with a small one. Small, comfortable, for cutting children, just suitable, for this and ordered, now it will be necessary to buy oil for lubrication. Packed of course is not very good, the packaging thanks to our post of Russia is mint, thought will be broken, but no, everything cost. The great-grandfather even put the battery in the car at once, so he immediately turned on, works. As the haircut goes, then I will sign off.