SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very nice, well finished and sewn. The exact size
I have ordered one sized S, and then contacted the store to send me an M if possible. They confirmed the M but still I received the S. It is a bit tight, but very beautiful, color is slightly different but I love it.
Elegant jacket woman and delivered cock
I charm the color and the mdelo, well packed, thank you store
Parfait !!!
Today, December 17, I received my order via U.S. Postal Services. I am very pleased and happy with my blazer. The cloth is quite thick, which I was hoping for and IT IS. The big button made it stylish. I already recommended the store to my friend. I will order again in the future, another color. The more than one month waiting was really worth it.
Jacket super. On the OG 90 the village is slightly free. Very beautiful cut, snow-white.
Super! Thank you!!!
Very pretty, which had a flaw in sewing and you have a piece of uncooked, i'll see how I can fix it.
Great =)
All Super! + 5
Excellent Product
As expected!
Cool! At its between S and M took L, sat perfectly! Definitely take more on the size.
It came in 2 months to Uzbekistan. Sewn well, but a thin jacket, synthetic top. In my opinion, small. With photo color and style is the same. Sewing is not bad, not tightened anywhere.
The product was successfully received
Good product
Bad delivery system. Long. I order in this store not for the first time, I always wait a long time. The model of the jacket corresponds to the photos. In my opinion, the sleeve is not very beautiful, it would be better to look from one piece. I did not like that the pockets are not real, decorative. The seams are even, sewing is good, but not very good, the seams are not fixed. The button hangs on the thread, sewn lower than necessary. But I will order in this store more, only another model. The size approached 46 (M) perfectly, that is, the jacket is small in size for 2 sizes. Synthetic fabric, the color corresponds to the photo.
Good!
It's very slowly. But הג׳קט dazzling!!!! Sitting on the body perfect!!
My European size is M, in this jacket I took XL. 2 sizes up. Classic jacket, requires ironing, the fabric is much cheaper than what you see in the picture, but after ironing it looks better, shoulder pads. Overall, excellent product for the price. Thank you store!
This size is L, fabric thick and forced first thing here in Brazil you will pay a 150 by a blazer that I loved.
Small, I wear 44 took XL, and since in the picture)))
Is beautiful and served. Have 1,73m 96cm bust. Use M/G in Brazil. Thank You.
ordered two of these and got only 1. Currently waiting on my refund