SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
T-shirt synthetics, but pleasant to the touch. I wear L, ordered 3XL. slightly free, as I wanted.
A best shopping. The blouse is beautiful!!!! Bought a s, have 50 kg and have 1.62 cm. The blouse fits perfectly. Super comfortable, good material and. recommend without question. Loved
Thanks Mike bomb Slightly long material good let's see what will be after washing
just like picture. definitely worth for this price. arrived after 2 months in romania
Everything is not bad, but the material is full of synthetics. Size fits.
Synthetics .. Inexpensive ..... for a change took ..
T-shirt is cool, the material is soft pleasant to the body, I recommend!
In photo the pattern is more vivid and shiny but once received I'm a little disappointed after its rest a good knitting synthetic material elastic for a size S with chest 90 take a M otherwise it goes be touching with the S.
Beautiful T-shirt, very comfortable, soft. Delivery is very fast. I have a size S, took a T-shirt of my size, everything was perfect. I recommend this store.
I'm delighted! All the same as in the description, the material is pleasant))
Perfect condition thanks to store
Mike is cool, as in the picture. Pleasant to the body, sewn neatly, there is no smell. Came to Novosibirsk quickly, ordered 29.05, came 16 .06
Love this tshirt. The fabric is very soft and stretchy. Doesn't shrink after washing and the sticker doesn't comes off.
It's exactly how they describe it. It's very nice and put on it looks Very cute.
It's fast מאד, canvas cozy מאד , מדוייק like in description, satisfied מאד.
The pattern is bright, the fabric is pleasant, soft, but not for heat. For size S is too loose. Delivery fast
The shirt is pretty good for the price it has. Soft fabric. The drawing is a patch. I asked for one more size thinking it would be small and the truth is it's wide, as it's really an L. Otherwise everything is perfect.
Same as the photo thank you to the store I was wrong in size he changed it to me
Material is suepr soft, I am very satisfied, very fast wysylka
מהמם. הגיע מהר. הבד איכותי יותר משציפיתי ! בד נעים מאוד. מידה s
Mike's a class. Synthetics, in general, good recommend. Drawing as a sticker I know until I show myself after washing... I wear 50R bought HL, I went perfectly.
Nice print fabric top
I love the t shirt,very beautiful
Beautiful, soft texture, arrived within the time indicated, the size is just as I ordered it.
For 300 rubles perfectly. Synthetic fabric on Nice to the body. The picture perfectly ordered M for height 154/55 ideal