We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-45 Business days (due to covid-19 it may take 90 days)|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Backpack is just wonderful, just like in the description, beautiful, very satisfied, i recommend to buy, thanks to the store.
Everything is fine, thank you)
Shipping to Warsaw (Africa) with tracking durable 33 days. Packed in thicker poly envelope, thin poly bag and materiałową cover, arrived undamaged. Looks wytrzymale, same as previous products Flowers Poetry that I bought (backpack, bags, wallets, cosmetic Bags). Accurate dimensions: bottom-14 cm x 35 cm, height-32 cm, backpack after unfolded width-42 cm. Products look the same as the pictures on the website store and users. Lights of course only light odbitym. I don't have węchu, but the smell very delicate. FROM experience I know that material is przeciera, sometimes even the rwie between "łuskami". Need to be careful and not obciążać tight. Drawstring (stranded) Clasping able to separate, but easy to fix it. Now is cheaper than when sell 11.11.
Super, thank you very much, i will order more
Fast and cool
Everything is fine. as in the description. very fast delivery.
The backpack is excellent. Description meets.
Fast delivery, good packing. I recommend this store!
Thank you very much i will order more
Very cool backpack! All as in the description. The parcel is tracked. Packed well)
Delivery is fast, ordered on march 17, april 2 was already at the post office. Package: postal package, another package and dust bag, tried. I like it, it's not a pity for money, i was afraid that the handles would be terrible black, like a cheap travel bag, but here they are satin as in the photo. Inside everything is standard, two pockets on the front wall and one, with a zipper, on the back, the lines are even, the lining fabric is normal. There are a couple of scratches if you are very picky, it is necessary to keep in mind that these plates are scratched, you need to carefully wear and another long trail, i think from glue. All this is visible if you look, and due to the assembly and overflow imperceptibly. It remains to be hoped that these plates will not peel off.
Backpack came quickly for a week, thank you very much to the store!