SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Llego antes del tiempo
Lipstick with a beautiful light shade. More I would say that shine. I thought on the lips will be the same dark and dense color. But the texture is more like glitter. The packing is beautiful, nothing is broken. On the lips it looks beautiful not bright, all as I like. Allergies did not cause, the composition is good. The store has a lot of shades to choose from. My c281-8 Delivery 3 weeks to Yekaterinburg. To buy recommend
Product description is accurate. I am not a Fan of the "Matte" look. This is the first time that I finally bought it. I am glad that the product was not a disappointment. Perhaps, I will begin to like the "look".
Lipstick is pleasant on the lips, does not dry and does not tighten the skin. Bright pigment, lasts a long time. Standard tube with a brush, it is convenient to apply. Lipstick is almost odorless, which is a big plus for me. Recommend.
Good lipstick lies well for a long time holds very beautiful color has long wanted such a bright tone with thanks
True color is a little bright
It took me a while to get here but here's xD I'm glad the brand is Putimi xD The color is nice and easy to apply, dries fast and leaves no stain when I kiss the cheek.
Little long czekałam, but finally arrived to me. Will I need, because begins to cool for dworze. Color suitable
thanks for sending fast i reqment this store i am from sri lanka is very fast service.
Very tasty smells and beautiful color
love it
I liked lipstick, my favorite color, red. Lies down well, I'm very happy! Thank you!
Delivery month with tracking track. Comes carefully wrapped in a navel. The box in a long journey a little crumpled. The box was stocked in mica. Shelf life up to 2024G. Weight 2,5 grams. I chose shade-4. The color is slightly different from the store's photo. Lipstick with applicator. Very convenient to use. Lipstick is thick, with excellent pigmentation. Well lies on the lips. Does not spread. During food is not lubricated and completely not washed. It is easy to wash off micelbright. Lipstick is resistant, matte. My lips don't dry.
Liquid Lipstick Gentle nude shade, I liked it very much. This is the first thing I thought about when I saw it) Liquid Lipstick in tone #4 is the perfect nud. But how wrong I was... this is the first lipstick that turned out to be terrible! -Color beautiful -Packing is good And this is from the pluses, perhaps everything! -Lying down -Matte 100% and even more, because the lips dry terribly -Dense, pigmented, even too -And most importantly! She's not washing her lips! As I did not try, there were still traces. I do not advise her, the money thrown out. Delivery in rb-3 weeks)
Lipstick liked. It was sealed. Beautiful, matte packaging with the brand name (store). The color is slightly brighter than in the photo. But there is always a difference (everyone on the screen can look the same colors in different ways). The smell is pleasant, not strong. It is washed completely with micellar water. Delivery to Bryansk is quite fast, with tracking.
очень классная помада,буду заказывать ещё,спасибо продавцу.
Ok. Seller recommended
Delivery after 2 months. Color bright red. Easy up distributes, lipstick not feel at the mouth, no pulls. Is quite durable.
concuerda perfectamente con el dibujo el color. es muy bonito y duradero. Tardó un poco en llegar
The color is very different from the picture. Very bright in fact.
Good colour not very long lasting but can reapply once in a while
On my photo, the color is distorted. Closer to the store's photo, but not really.
Delivery to Ukrainian city for an hour, colir is like, I will be coriwata. I sell to my uncle, I bazhai ussihiv
grest color;fast shipping
Good store...good product A++