SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
As they sewn on me, did not even expect-there is a bitter experience with other things. You can take a smaller size, I think it would also be nice.
Shorts are excellent, I take the second, this time in a light version. Look stylish, in my 54th 5HL just right, not tight. Delivery to Moscow for a week.
Thank you very much store very beautiful Super
Quickly. take a second time, deep planting, comfortable and has become the favorite thing
Excelente
Very beautiful, perfect and HAPPY. Besides fast delivery. Thank you so much ;-) I VERY LOVE IT
Funny shorts, sit well. No shortcomings revealed-as in the photo. Seller recommend. I'm very happy.
Shorts really liked. 5XL came up on about 120 cm. Thank you!
Excellent shorts for your money, a decent jeans stretches well but the kind is decent without marriage, odorless. What was very afraid, as in the photo of the store practically, the size was chosen relying more on the reviews and still a little missed on its 48 with a small growth it was possible and one size less to take and it would be clear and XL, smpradovych did not communicate I recommend thank you
From 100 to about 122 sat perfectly. Product was one and a half months
Super!
Shorts are cool, the material stretches, on rus.50-52 (OB. 108) sat just., sit perfectly, all right. purchase is happy.
Cool shorts. For a long time. Nearly two months before Yekaterinburg. Already came back from vacation, after a week the parcel arrived.
Very like. I recommend! Thank you!
Cool
Shorts in size, I have hips 126 cm, but they just fit quietly, they do not pull, but cellulite is also not visible despite the fact that they are thin, in short they are cool, I just love one side to pull, but then it's not convenient Sit T,. k. Drunk everywhere, and on the other hand they are soft or where they do not drink in any position conveniently, but they lick your body such as it is not making it slimmer, summing up the result, i'm not sorry that I took out, but I want others to pull. There will be time the other day I will add a photo
Shorts really liked. Size fit
Great shorts. I order the second. Delivery 2 weeks to Tver. Thank you. I recommend.
Thank you very much. Came on time
material is OK. but size is small i want true size
Good shorts. With the size guessed. I recommend.
Excellent shorts, the fabric is soft, on the ot-100, ob-106 sat perfectly (not in obtyag), delivery is very fast 10 days to the Smolensk region. Recommend!!!
All norms, good panties, my parameters from 94 ob110 sat well
Super!!! Sat perfectly! I'm delighted. Sew neatly. I recommend
As always super, it came very quickly!!!