SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Adorei a capa do sofá, chegou em boas condições e muito rápido! Demorou apenas 4 dias a chegar a Portugal! A cor é igual à amostra e o tecido é muito bom. Voltarei a comprar!
They look great, happy with the purchase.
The result is bluffing. I tried a lot of cover/throw sofas etc This cover is just perfect
Just like in photography we recommend
Thank you very much. The parcel came in two parts. The order for two cases (corner sofa), having received one zaponikovala, thought deceived, listing with the store it turned out that in the Mail there was a second the got it all. There if the parcel is more than 2 kg, comes with two tracks. I didn't know that. Very davolna, it came in 3 weeks, tracked, communication with the seller active! Recommend.
Good exactly what is shown.
Received it pretty quick! The color is very vibrant and very good stretchy material. It coverd the whole sofa. Ordered a 2 seater cover
good product fast shipping
Very good case, fits perfectly. White adapters end up coming out.
Everything's perfect, looks pretty good and it's just like the description. Shipping very fast.
Simple lace! When you first on it has like the cover overcoat is kriegt man in a relatively short time easy A Wrinkle Free result back!
Product conforms to the photo. Hangs very well on the sofa (elastic and string). The color is very pretty I am delighted with my purchase. Product shipped immediately after the order responsive store! Thank you
genial
très content merci superbe et arriver très vite cool plus cas poser
Need to get extra cover invited 2
Enchanted with the covers, they get easily and look beautiful. Highly recommended
A good pouch is a bag, it's true. If there are no animals at all super. True, if you have a sofa with a modular at the junction with a Taganka it is difficult to dress and accordingly remove when washing.
Thin fabrics but covers sufficiently and very elastic. The color is slightly different but good product, allows to change the look of the sofa
I had a hard time putting them on, the chaise lounge doesn't fit as well, but I like the way they look.
muy contenta mi sofá mide 206 de largo este es una pieza y lo he podido adaptar,
Okay as described
although I measured it, it's a little bit on the small side but evenso im verry happy. the fabric of my coach was broken and also the color didn't match my interieur. now it does. with the kids I sometimes have to put the mouse back in to make it look like "real" but overall happy. worth the fast shipping!
Good product, good value for money! Avoid the white :)
lo que buscaba bonito y barato rapida entrega a canrias menos 15 dias algo increible lo recomiendo he comporado muchas veces en esta tienda y siempre muy bien todos los productos
Super fast. Oh, great. The touch is very soft.