Hi Quality Foam Pillow | Neck protection Pillow | Slow Rebound Foam Pillow | Free Shipping | Online Brands Canada

98 reviews

100% of buyers enjoyed this product! 8328 orders

Shipping & payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-45 Business days (due to covid-19 it may take 90 days)
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.

If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
if the colors are little different of products because of screen resolution.
Other exceptional circumstances outside the control of https://onlinebrands.ca

*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

Buyer

Review

M***r

verifed buyer

5 Feb 2020

Finally got back a memory foam pillow. I sleep on it wonderful. I can only warmly recommend.

F***r

9 Feb 2020

Fantastic pillow. Zapamiętuje head system. Many MC finally super śpię. No brzydkiego smell. Delivery within 14 days to Poland. Recommend!

R***u

10 Feb 2020

I've been using it since I got it. Very nice. Just as being described. However, I am still not sleeping well. The tension on my neck has improved, but my sleep pattern is not good. Will give it some time to get used to the pillow. Hopefully my sleep pattern will be better soon.

K***a

11 Feb 2020

The pillow came 2 weeks before Mo. The pillow corresponds to the description. There was a little smell, but quickly disappeared. A bit too high, you need to get used to it, but it's someone who likes it. Stiffness is medium. In general, good. I advise you.

C***a

Pillow apparently good, will test. Come with a small spot on the back, really have strong smell, my nose, will wash to see if softens.

A***d

12 Feb 2020

Item as describe, also pünklich Arrived.

Customer

13 Feb 2020

It takes some getting used to, but supports the neck well if you on your back sleep.

E***h

15 Feb 2020

The goods did not come. We got the money back.

C***k

Very happy with the 2 pillows i ordered they arrived fast to UK 2.5 weeks. The packaging was perfect and been using my pillow for 3 days and had the best nights sleep for years. I get very good support for my neck. I would recommend the store very professional.

Y***o

17 Feb 2020

Now this is my favorite pillow, comfortable in all positions, the only minus the smell, three nights already holds. I will be in the near future Time to order three more

V***v

18 Feb 2020

Thank you very much! I wish you health!

S***v

Hello, I order the 2nd wife like, says the head hurts stopped

Very good the pillow. Is as says, firmly. The people speak the size is small, but is essential. The store is excellent, store note.

G***r

19 Feb 2020

I haven't tried it yet. But to the touch is very pleasant, soft. Comes with vodka and eye patch, thank you, by the way, for the gift.

H***i

22 Feb 2020

Very good pillow! I now fall asleep within minutes and wake up with no neck or shoulder pain. It gets time to get used to since it's smaller than other pillows.