Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described (in this scenario you will need to send us back our product then we will check it before refund).
• The item you received that was assured to be genuine was fake.

Why Shipping takes too long?

We don’t charge any single penny for shipping and don’t include shipping cost in product cost. Our free shipping is absolutely free, then how we ship if we don’t charge… That’s so simple, we arrange a space in our container which we send to store owner in your country because they order in bulk quantity. When that container arrives in your country we send your parcel to domestic post office that’s how you save your money using our free shipping.

Why i am not getting refund?

Our all sales are final sales however in some conditions we refund you for example your parcels are taking too long but due to some reasons which are not in our hand such as covid-19. Now a days shipping companies have shortage of man power and that is why they can’t deliver on time in this situation online brands don’t refund at all. If you receive the damaged product you have to send us images and videos within 2 days (after date when it arrives) then we will tell you how and when you can send us package at your own cost, if we find the item or product was damaged before it arrives we will refund you.