SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The parcel was lost on the way. The store immediately sent again. 1.5 weeks went to peter. Same as the picture. Very soft. 100 percent i will order more I recommend
The goods never came, but the store is clever, returned the whole amount
I love these leggings very much, i buy the third time.
Delivery is very long 2 months to the tver region, took off the star for the fact that the pants were drops of paint, maybe so conceived, but in the photo it was not visible
Pleasant to the body, on ob 90 sat well. After washing did not shed.
Wonderful leggings. At 48 size sat perfectly. It's a pity that only from synthetics. So there is not enough natural fabrics. Delivery was very long, fault all the post of russia, which was transferred from the city to the city
Very fast shipping
Leggings are not bad, the only moment why the bottom made a drawing, it's unclear, looks like children. Material stretches, spandex and polyester, fully synthetic. The fabric is pleasant, soft. Came with tracking within 3 weeks. The size approached, but i hope a little more.
The store does not read comments to the order. Came 4 identical, and asked different. After the dispute, half the amount was returned.
Synthetic
My size m, put on with difficulty, tight. In addition to these bought in this store 2 more losin, and those sat perfectly and would stretch and on a larger size. Although all size costs "one size"
Excellent leggings! I'm delighted!
Soft, light, super, i can not say anything else)))
Very nice leggings, good material, no see through, fits perfectly
These leggings did not put in the main order, wrote to the store, he acknowledged the error and immediately sent. Two weeks later the parcel flew, and even with a gift in the form of nice socks. At the same time, the seller extended the delivery time so that i close the whole order, very honest seller. People, do not open immediately dispute, write to the seller!
Very stretchy, beautiful soft fabric
The goods are good. All as in the description. But... terrible service. First the goods were carried long before the post office, then the shipment was canceled. After writing to the store, give some link, which you need to order again, promise free socks as an apology, which do not send in the end... Result: very long delivery, very much extra action, it is not worth it.
Excellent, very comfortable, the size 42-44 is the most.
Thanks to the store. I got everything.
Fast Delivery
Excellent leggings, pleasant to the body, at the 48th size (L) perfectly fit. Shipping is long.
Muy bien
Delivery to Tomsk is 27 days, of which 12 days is Russian Post. The material is pleasant to the body. Stretches. On height 164, weight 55, waist 75, hips 95 sat well.
Soft fabric
Okay.