SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Externally correspond. Sharp. But I'm useless. Came to ukrmail very quickly
It came very quickly, sharp, cut well
As description. Still could not properly use
Ontvangen in 17 dagen. Nog niet gebruikt. Ziet er goed uit.
Product corresponds to the description, fast delivery, I recommend
Thank you very much by the store quickly arrived the parcel.
Order placed 02.06 happened 11.06 for paczkomatu, I am glad, recommend
Very good scissors, for this money. Delivered in 20 days
Everything perfect short very well leaves the eyebrows pretty short what's left and leaves a good size thank you very much for all very kind the shipping has been very fast delivery with my nothing and the color is
Surprised my eyebrows were more perfect
Like in the picture. I 've already used it and it works perfectly. Super comfortable to use at any time and perfect size to take you on trips. Repetiré
Ordered it for my mother, the product looks just as described! Recommend!
Arrived well ahead of schedule and came all right super indicate the store came sealed and came before many things that I bought last year and still not arrived.
Come quickly. I tried, like everything is convenient. "Thank you
Normal scissors have not yet tried as I will try then write
Took for a mustache a little too small. In general, sharp haircut
Good item. Not the fastest shipment,but ok. Recommended store. Thank you.
Product came to Romania at my home in 21 days, very fast shipping, good scissor, thanks!
It is equal to the photo, the brush can be disassembled, thanks
To Minsk in 17 days. Cut well. good trimmer. thank you!
13 days before Germany. Functions well. Recommend
Does the crack work very good the eyebrows my partner haha
2.5 months went to the Moscow region, made well, thank you to the store!
It's come very fast. They're very cute. We have to try.
I arrive in perfect condition and it works well! Seller recommended