SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 7 days after the guaranteed period for delivery (10-60 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 60 days you will have 7 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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The color of the bottle is light. Delivery to Peter is long, not tracked, but put in the mailbox. The kit corresponds to the description: Bottle + 2 brushes, different width. And a stencil for drawing eyebrows.
Everything came quickly, even with our situation in the world, plus a gift (eyebrow stencil), the rest of the photos after. With the producer did not communicate
Everything came quickly despite the situation in the world with the virus
The gel came within a month. The product liked, with the color guessed. Shade number 02. Pigmentation is good, very economical need a small drop for application. I recommend
The package was put in the mailbox. Everything is safe and sound. Bottle with dispenser. In the photo, on the hand, one drop is smeared from the dispenser (for me a lot), then-just wiped with a dry, cotton disk. The color is gray brown, I have light, blond hair-just right. Micellar is removed without problems. With the store did not have to communicate. Seller thanks for the description and delivery.
Excellent gel, tried on the hand, shaded perfectly. The color is good, the water does not wash off, it does not smear, you need a little bit. I recommend.
Very beautiful color. Resistant! Laundered 5 min A good brush, complete stencils, until used.
Order placed on 26.02. Pack dotarła to Poland on 14.04. Product compatible with your order, not broken, well packed. Not yet używałam. After wypróbowaniu I will add extra feedback.
Is super. Best what miałam! Recommend
Ordered in January received 15 April. Seller added small gift
Water resistant, natural color
I love this brow gel I doesn’t smudge or come off at all, I bought it in 3 different colours and can mix 2 to get your perfect shade, you only need a tiny amount so will pay forever, i use my own eyebrow brush to apply with precision, very happy will definitely buy again
The bottle is small 6 ml, but I do not know how much is enough, I still did not test. The order went a month and a half, as a gift stencils of different forms of eyebrows, I think they will not be useful.
Very durable.
The parcel in Siberia was 3 weeks. It came in time. Packed well. Seller recommend. What about the paint... Color came what and ordered. Very fat. I recommend first something to squeeze once. From once you can use almost two people. Until I painted, if I add something.
The gel is just a bomb. I was looking for a very long time for a dark brown color without a shade of red. My search and time spent were not in vain. I'm very happy. Seller recommend. The color fully corresponds to the picture. Recommend. I'll order more.
Very good tinted. I recommend, a little small but with just a little bit of the product you get good results. Thank you for the gift of the templates.
Good one.. Took 03 more 2 brushes came and a grass for eyebrows
I can remove that with water. This not get fixed so well at my eyebrow, and I had try twice. Still good, because the color is perfect to dark brown hair and it lets my eyebrow really nice :) I do recommend to buy more than 2 because the bottle is pretty small.
product looks great haven't tried it yet
Looks perfect. I do not no ifnit waterproof.
I haven't used it yet but I get in perfect condition and with eyebrow mold lamines
Duge is pre-war. The goods are good. I took 02 number of men. Priishov schvidko.
Thank you) delivery is long :( very good tint for eyebrows, you need to be able to use it so as not to overdo it
Exactly like the pictures... Don’t used yet