SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very cool tint, bomb!))) very beautiful cold color, растушёвывается awesome, eyebrows look natural, I 've been looking for such a remedy for a long time! So I will immediately order more, well, the price of course pleases)) only waited a long time more than a month
Shipment without tracking dotarła to me in two months after you place an order. Set was well packed, still has not been used.
Bright color. It did not work beautifully. I'm still training. Of the minuses is that at a time a lot of gel goes out and it is badly washed off.
Very cool product. Tight napigmentowany. Recommend for ciemnowłosych #2
Super recommend
Unusual thing. The bottle is small, but clearly enough for a very long time.
The order in Perm arrived in 1,5 months. tinty liked, the texture is chic, ordered 03 and 04 (one ordered with brushes). tubes are not big but confident enough for a long time, you need quite a drop, T. K. Lie tight. I made swatchi on my hand, I did not wash the soap, I washed it off. Recommend to buy
Awsome purchase, thank you so much! Will definitely order again
Thank you, everything has come. I liked the color. I put it on my hand, look at the resistance!
Ecxacto a la descripcion, dura la pibtura quite a bit.
Cool tint, very resistant! When I ordered, I expected tint, which will apply to the eyebrow, and after a while to unglue. But this product turned out to be quite different, it is drawn as paint, you need to take quite a little! I recommend the product, but you need to carefully determine the color!
As in the description. Two more brushes and stencils. Shipping long.
Everything is super, very satisfied!
Order placed on 16.04. Pack dotarła to Poland on on 13.05. Product complies with the description. It's already second gel that zamówiłam. Previous was a little lighter. For me enough durable. Keeps out OK 8 hrs. Easy to applied.
Thank you!
The color is definitely beautiful. We just need to get in. Those who paint themselves beat the difference will not feel in the application. Keeps long. On the hand from yesterday, the paint remained, although I with soap mine and often :))
The goods received, but the truth with delay (fault covid-19). The store is sociable. Thank you! 5+++
Super, really like it. I ordered the second tube. The first was enough for 11 months every day use.
Economically spent, the water is washed off easily, the color is lighter than the store, the delivery of the month to the Moscow region, bought for 124 rubles
Corresponds to the description, delivery a little more than 2 weeks
Until I tried it, if I use it as a nigger tone
I arrive exactly on the date, I charm, teasing 100% to the store
Product according to the description. Shipped very quickly. Thanks to the store
Very good gel and brushes are normal in the set. Delivered in a week in St. Petersburg.
Delivery about a month to St. Petersburg, the track was tracked partially, lowered into the box. As always excellent, I order regularly.