SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 7 days after the guaranteed period for delivery (10-60 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 60 days you will have 7 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Croatian Kuna (HRK)
Euro (€)
Gibraltar Pound (GIP)
Hong Kong Dollar (HK$)
Japanese Yen (¥)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
North Korean Won (KPW)
Philippine Peso (PHP)
Russian Ruble (RUB)
Salvadoran Colon (SVC)
Singapore Dollar (SGD)
South African Rands (ZAR)
South Korean Won (₩)
Swedish Krona (SEK)
US Dollar ($)
Ukrainian Hryvnia (грн.)
Vietnamese Dong (₫)
I'm happy with all hundred percent, does not flow, does not smear, very resistant
The product goes great, it's not too thick, which leaves a more natural finish and not as pasty as others. It goes well, it's pretty tough. I don't like the color because it throws "chocolate," I feel artificial. I usually like to wear them very dark, but with colors that throw away Ash, greyish. Not reddish. On the other hand it is perfect for brown hair. I received it relatively in no time.
Funny brows
Received in 2 months to Moscow, the delivery is long, but the goods are good, the cream is resistant, washed off micellar. I recommend
It falls easily, it's not henna as such.
Smeared well, eyebrows are bright enough. She's really waterproof. I would even say too waterproof-could not wash off))
Long went gel, more than two months, in Russia is not tracked
It came very quickly, everything in good condition has not yet tried, the store put a stencil as a gift, thank you
Perfect
Too light color, brunette did not fit me
01 tone-red.
The parcel did not come, but the money was returned
Not good, greasy, greasy
Satisfied
Ordered 2 orders, came very quickly, did not even expect. Good effect, but I wanted a little wrong. I was looking for paint, it's more like daily cosmetics, but with a waterproof effect.
The color of the bottle is slightly different from the photo on the site. I'm not sure it's dark graphite. Put it in the mailbox. Special thanks. Delivery is long, not tracked. Read the description carefully, the tube is small.
color does not suit me . threw away. product too dense. looks unflattering on eyebrows
The parcel came in 2, 5 months, (apparently due to Karon virus) the store is very responsible, he himself contacted, soothed. Paint is what you need! Very easy and convenient to apply, eyebrows look natural, number 3 dark gray-brown, number 4 dark gray. For brown hair and brunettes, just fine. Definitely, I recommend, you will not regret!
Very much, the store sent 2 brushes. Nice.
The goods did not receive, but the store returned the money.
fast delivery
I liked it.
Exact description, right color, I like it. The shipment thing I don't take into account, because of the situation we're in.
I did not try it yet packed normally, it came out intact
Good