SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Посылка пришла вскрытая, замотана скотчем. На фото видно. Сама упаковка триммера помята, но не распечатана. Товар цел. Триммер работает
Long waited for the goods, 2 months. The box is a little crumpled, and so the goods are whole, one finger battery is inserted, it works.
Went very long, two months. I was thinking of opening a dispute. Works on one finger battery. I tried to cut the bushes in the nose, it jerks slightly, but patiently, the nozzle after 5 minutes slightly heated. In principle for such money norms
The machine is funny, it cuts without pain. The battery is needed. Delivery three months, decide whether you need such delivery. I recommend the store, maybe it's not his fault.
It's fine. Trimmer received, batteries inserted-the device works. The box was slightly crumpled. Track tracked. I advise the store and the goods too. Thank you.
Paid 12.11.2020; sending 12.11.2020; at the Post Office 05.01.2021 (54 days). Packing is paper bag with one layer of pupire, inside factory carton box sealed in polybag. Got it without damage. Batteries in the kit no, put 1 battery format AA 1,5V, -works, the hair in the nose is shaved, while the nozzle is very heated. Description corresponds. How will work further-time will show.
Long chose the trimmer, and was very pleased. It shins the end of the trimmer, does not tickle the skin, like a vacuum cleaner sucks the hair, there is a characteristic crunch when cutting hair, it's like an indicator that there are not cleaned areas. In the ears it is very convenient to cut! Convenient to clean, works on the battery))))
пришло относительно быстро, работает хорошо, правда в нос брить страшно и щекотно, еле залезает, поменьше бы. Для ушей самое то
я терпеливо долго ждал. получил, вставил батарейку и... Не работает. В общем WD-40 помогла. Заржавело в дороге видимо.
Триммер хороший, приходил в фирменной упаковке, покупал отцу моей девушки. Также я заказал и для себя, но мой триммер не пришел по причине некой ошибки в службе доставки. До меня посылка шла 2 месяца, но так и не дошла. Открыл спор, деньги вернули.
Заказал 11 ноября, в Питере на почте получил 20.01.2021 г. Всё работает. Насколько батарейки хватает пока не знаю. Увидим позже.
Everything has come. Thank you very much to the store. I checked everything and really works fine. Doesn't even pull. The truth was 1,5 months. Well, nothing. Bearable..)))
The goods came in good condition, but went more than 2 months
the order took a month to arrive. well packed works very well too
It went for a long time, but at the specified time. In appearance, all the rules, not yet testyla
Хорошо выглядит и работает тоже хорошо. За свою цену просто фантастика. Но шло оочень долго, почти три месяца в СПб, уже хотел по новой заказывать.
Delivery is long, ordered on 11.11.20 came 29.01.20. Packed on conscience, the Bushes in the nose is shaved perfectly.
The trimmer is doing great. thank you very much.
Триммер хорошо работает, свою функцию выполняет. Батарейки в комплекте не было. Товар и продавца рекомендую.
It came, has not yet included, in the kit there was no battery, it's a pity. Well this is trivia, delivery is long very, almost 2 months
Fast delivery, Trimmer also as described, thank you
A wonderful machine, in a presentable box, is worth its money definitely. The surface of the machine is pleasant to the touch, I recommend!
Триммер пришёл в отличном состоянии!Без дефектов!Доставка до Иркутска -месяц!!!Но хорошо что пришёл!Работает нормально!Можно брать!
Good Tripper, works, copes with wool in the nose
Everything works fine. There was a parcel for a very long time. 03.12.2020 ordered 01.02.2021 came.