SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Such delight from the dress, i did not experience how in the reviews (on thin probably a lot better than on cows). As always, the problem with the armholes... About darts in canada, few people know and their absence very complicates the whole look.
I really liked the dress, very fast delivery to the post office and sorry that we are still cold. Very satisfied with the store, thank you!
All as in the description. The picture completely coincides with the real dress, and it sits on me just like on the model. Order delivered in 2 weeks. I recommend the store and the goods. My weight is 53 kg, height 160. Size c just right. Thank you.
Thank you for the parcel! before st. petersburg it was 18 days. the dress really liked. the truth is great, but nothing, you can sew. It is necessary to take 2xxl. on my height 152, the dress is thicker than the ankle. the dress is light. for summer, the most it, airy! i recommend the store! thanks!!!
My wife really liked the dress! Delivery to ukraine in 10 days!!! Thank you very much to the store!
The dress corresponds to the description. for the summer is good, the fabric is light, sewing normal. thank you all.
At its 20 european ordered size 5xl. Immediately washed and the dress sat very well. Took to wear at home in the heat. Light and pleasant. Since the material is cotton, then when washing shed and a little sits down. Thank you.
Well, but too big in the armhole. Can be fixed.
Very pretty dresses, well packaged, and of good quality.
Very big understand, have to redo
2XL at 52 R is too big under the sleeve og 106.as in the photo you can see the threads stick out in the side slit on the back seam marriage badly sewn a hole that upset me. The material is good not hot. the color matches.
Received everything very quickly, corresponds to the declared product
Lovely thank you.
Excellent sundress for the summer, the description corresponds, the parcel came quickly, with the store did not communicate
Delivery less than a month. The material is thin, light for the summer will be very good, only the armholes of the sleeves are very large, although the size approached, you will have to suture. The order was tracked, the store recommend.
Very beautiful, worth that bought a very large number.
Good fabric, cute model with that side slits, size chart is correct, super fast delivery, am very satisfied!
It's really beautiful, I love it. It's very light cotton 1,75 and p is or 85 kg. I recommend 100%
When ordering, I focused on reviews. On our 48 size is excellent. I hope that after washing the fabric will not sit down. It's been a month.
Comfortable to wear, it is cotton and not linen
Excellent dress for this money. Size m on my 12 came up perfectly. Thanks to the store.
Great dress and everything exactly-both color and overall look. Size on my 94-76-105 height 168 was exactly the same, and the shoulders in place, and the armhole is not cut and not narrow. The lining is cut above the knee, well, I'll sew it with two stitches. In short, thanks to the store and recommend buying!
Cuts on the dress-almost to the waist)), at the bottom-above the knee)). Maybe in the summer will blow to the impossibility and will not be hot)). There is a label on which it is written that the cotton is 100%. In general, a good dress for the summer. My sizes from 80 to 98 og 95 height 154. Slightly too big armhole, to the ankle in length.
Pleasant to the body!
I liked the dress. For rest on the sea is the most, easy. XL on our Russian 48-50 came up. The track was tracked, it was less than a month.