SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
perfect... Will definitely but again!
The mower came through 2 cities, yakystu the goods are pre-satisfied
Just great covers. Soft, stretch. Will climb even on non-standard. No smell. I recommend
good to see them. will update with additional comments after wash
All come, thank you
Very good
Perfect! Easy to address, and nice looking! Thanks store!
Excellent covers. Very soft and pleasant to the body. After washing, nothing shed and did not fit. The only negative they quickly get dirty, but it already depends on the fabric. Look great.
Beautiful product. THE size was right Pro size my chairs. If they were larger, covers would be very stretched.
Ordered 6 pcs and product is as described. Looks great.
Covers are good. There was not a big smell but after washing is normal.
Easy Super
Scary steel chairs, but this is their design). Covers are good, stretch.
Beautiful, very soft material, clothes to perfection the chairs. Product that reflects the photos. Arrived in 1 month in Italy. Thank you
Excellent Product, pleasant to the touch and fully corresponds to its description! I also liked the catcher, who was sociable and helped track the goods ~
Bolshevat for my chair, but in principle it is beautiful to wear. The fabric is very thin. I hope after washing will sit down. Thanks to the store for the fast delivery. Well, or for the fact that the goods generally came)))))
Thanks.. The item is exactly as per the description.
I liked the cover. I'll order it. Thank you.
See happy
Well received the package thank you
Perfect. Recommend
Covers are not suitable for all forms of chairs. Sewn neatly. Nice. Their money is worth it.
Hello. Thanks for the order. I liked everything very much. Covers for chairs are good. The fabric is elastic, stretches perfectly. After receiving the product tried in the typewriter at 40 °. Not deformed, the drawing did not dissolve. So the product is very satisfied! Thanks to the store. Everything is wonderful!
Material very pleasant to touch, case flexible, well fits the floe sła. Recommend!
Thank you and recommend super deal