SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Super cute! I can’t wait to wear. Only thing is, it’s super hard to button up because the holes aren’t big enough for the buttons. But besides that, I recommend. True to size.
Excellent skirt, i really like, xl on my 46 well
The parcel was delivered by sdek, i'm delighted, the quality is super, everything came up. Thank you. I'll send pictures.
perfecta
Though I haven't try on yet
Height 155, length of norms, short style. Waist 63 cm, hips 82,5 cm everywhere there is a stock, in the hips so much even this stock... I think on my parameters some size xs if there were, more would fit! And so thank you, delivery is fast
At my height of 172, and the hips 90 size s came up perfectly. Waist 62. The skirt really liked! Quality. Thanks to the store for the gift.
The skirt is chic. Delivered the courier straight to the house, the quality of fire. For a very long time i thought what size to order, on my parameters about 100 and from 78, i ordered l, sat perfectly, also put a gift, thank you
Excellent skirt, super quality) for size 40-42 (from 63 cm, about 90 cm) took s, the skirt sat well, even freely, but so wanted, so that there was a place for mikey to fill. In minsk it was a long time, but it is the fault of our mail, the country arrived quickly.
Skirt autumn is well sewn. Wonderful. And fit me.
Not enough :( ((barely pulled. And so the quality is just gorgeous, thanks to the store: *
Ordered m, approached, jeans thin, but in general i'm happy with the skirt
Cool skirt, slightly small but still. height 160 waist 83 pop somewhere meter
Size s on the parameters of the hips 88, and waist 67 back-to-back, well, given that by the summer i will still lose weight, then excellent. Height 164, weight 54
I came for a month to moscow, the quality is excellent) the store as a gift put an elastic band, it's very cute) i recommend this product)
She is beautiful!!! THE fabric and sewing are great. Super recommend!!!
The skirt is very good, my parameters are from 69, about 90, took the size m, everything came up, you can fill the sweater, but i think i would fit in s, and so fully corresponds to the description and the size grid is also correct! order it, do not be mistaken!
The skirt is cool, though it stinks a little, but i think after washing the smell will go away) for a height of 160 it even seemed a little short behind, or i just eased from such a length. Delivery to surgut almost a month (delivered the courier home)
The parcel came to ukraine quickly, at customs hung for a long time. Quality is good, as a gift put a rubber) there is no possibility to try on, but according to reviews on c (hips 94, waist 65) took m, i hope it will do if that, you can always sew!
The skirt is very cool, delivery in 24 days! Size m corresponds to the size grid. Behind there is a small defect! Slightly small, thin)
Fast demlivery
The perfect height and size
Skirt as a whole norms, reached a month to St. Petersburg. I will suture, for too below the waist falls when I put on
The skirt is cool! I will wear it with pleasure!! P.S. Thanks to the store for the speed of delivery and gift, pleased
I asked for size m that would come being a 36 Spanish and waist is coming very tight, the fault is pretty