SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good dense material, does not stretch. On the parameters: ot-74, ob-103 size XL is narrow, you could have 1-2 sizes larger (I will lose weight). And it's short! That's very real. On the height of 170 cm from the "fifth point" to the end of the skirt (I hope, explained clearly) the whole floor of the palm-about 10 cm! But she's worth her money. We would have cost a lot more.
Very nice design and good material, a little large I stay at the waist.
Cool skirt!!! Short truth for 158 growth At 63-89 in the waist freely, on the hips narrow
I ordered 17.10, and 1.11 took the goods (mist Express). The skirt was more dense than I thought it was a plus . The buttons are very tight in the holes, but this is not a problem. On the parameters 155 from64 about 86, the size S is a bit more, but, in principle, it's normal) but the sweater will be good. Length, slightly above the knee. Thank you for the gift)
Delivery month, tracked. Asked the store to send m instead of L, because. Doubted the size. On the volume of the hips 90 waist 72, M sat perfectly, not too tight, belt middle landing. The fabric is dense jeans, does not stretch, the color is blue with light scuffs. The seams are even. The skirt really liked, excellent. As a gift, the seller put a cute elastic band. Thank you.
Super. Although mogłam take L. When measuring waist 72 hip 94. M is a little tight but think that not tragicznie. Super color. Jeans thick Plus.
Very cool. On height 172, weight 65, OB 98, OT 75, size XL back-to-back, but I would not want more.
Loved, but was a little loose, but I loved came with a prendedore hair
Product description selling attentive. Arrived on time, am satisfied nothing to complain❤❤❤
I shoot the star for the nervous edge of the skirt. Crooked loops, so the skirt does not exactly close, one side is lower. On my 42 size m back to back, the skirt is short as for me
Super girly buy! Tracked to Stavropol a little more than a month. Kaifu) on the growth of 164 took M, short, I will wear
Fits on 36 EU 88/69/93, I choose size M
Sizes troszkę understated Skirt little short no but and so cute!
Well reçu
Arrived quickly. Perfect size
The skirt is simply awesome, for a long time doubted to take or not, took at her own risk as they say and a couple of sizes for more, because the wide hips and on my 172 village perfectly skirt sits as in the photo, the order is more than satisfied, I recommend
Kul all like, delivery fast about 3 weeks to Astrakhan
Very good. The fabric and great
Pre-war. Shvidko arrived)
Спідничка Duzhe very best. Shipping of Kyiv to 10 dnіv.
Perfect, wonderful product, exactly as the description.
ilove it i recommand it to you guys , and thnks for the little gift
Very pretty plus a small gift part store Thank you
Fast shipping, skirt very nice Thank You
Stock reflects the actual product. Pictures taken immediately after unpacking, without ironing. I am satisfied!