SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very beautiful but not straching
The skirt is cool, it came in 2 weeks. As a gift polodili hair band
Awesome skirt)
Super, I come fast, take a size more than you are only
The skirt came torn, money returned
Jubka klassnaja, Tolko vziala razmer M, a NADO bylo S;)
I like Me pretty much! I'm staying just barely thank you!
Short skirt
At the waist 91 L-large, I will order m
Ótimo produto
Very cool skirt. Tight jeans, everything is cool)) on the parameters of the hips 88 took M. Selo perfectly.
I AM VERY GLAD, skirt is still piekniejsza Niz the picture..❤️
Skirt ordered on 8.02 delivered by courier 12.03, the skirt looks like the picture, the material is quite thick, very delicate smell, I ordered size L and fits perfectly, it is not very tight on the thighs and hips as I wanted, the shape of the skirt is preserved, my dimensions are: 160cm tall, waist 72cm, hips 94cm, waist is not tight, I'm very happy to recommend it to the store
All OK. Parameters 65/90-just
The skirt is very good. Just super. But I did not fit the size, great at ot 69, OB 94. I wanted to wear at the waist, because all skirts with a low fit I usually climb up when walking. This waist is large, slightly more than in the table 72 cm, so return. I will re-order in a smaller size.
Height 155, OB 92, OT 65. Size M sat perfectly! Clearly at the waist, there is a stock in 1 cm and in the hips, and in the waist. Short. Sent quickly enough, it was about a month. Medium density jeans, cotton.
Skirt liked thanks
Good tight jeans! Does not stretch, the size 44 took L, sat well, but for me very short! Came well packed, odorless and without protruding threads! Another store put a gift, a hair band! In general, the goods are happy!
The skirt is homeless! Only while I came to me, I already managed to recover but it's not the fault of the store, all this virus and Mail) so I do not blame) and so everything is super)
The skirt is chic. Take on the size more, you will not regret. First I ordered the size S, after reading the reviews, asked the store to send M, the village is perfect, thanks to him, still put the rubber in the padarok. Waited 2 months.
In Russian m it was possible to take more. Short. But for the summer the most it. Very dense good fabric, came quickly
All Super. s better order m
The order was sent for a very long time but came quickly enough, the skirt is good very even
Thank you very much! Super!
The skirt really liked, the size m approached the parameters from 67, OB 89, even too big in the hips. The waist is now a little more, separated because of the quarantine, so at the waist back to back. Height 162, the length is normal. It was 3 weeks, bought with coins for 730 rubles still at the old rate.