SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Went more than 2 months
Great
All super on R. 48-50 XXL approached
Super. Thank you.
Foremost ok
The skirt is super. Thin)))
Mooi
Perfect!
Fast delivery to Siberia, stuck a couple of threads, but not critical, too big at the waist, so I will wear on the hips, sent quickly. The height of 158 cm weight 42 came perfectly. The skirt is dense, warm. I advise in general. I will order in this store more.
The coat is excellent, the size of the row corresponds. The store is excellent, I recommend.
The skirt is sewn cool, but on my parameters 86-63-87 It is great at the waist, you will have to suture!
Thanks to the store, the skirt liked, the parcel was 20 days before Zaporozhye. the seller put a postcard and an elastic band. At its full 44 size, full M, ordered L and correctly made. M-ca would be small.
Good, but wrong size for me
The skirt received after two and a half months, in this delivery time our post office, after the expiration of the period, the dispute did not open, asked the store to increase the delivery time))), the skirt is beautiful, with a petticoat, it is a pity that the size L on my parameters ot70/ob95 did not fit♀️
Came very quickly, good matches the picture, thanks to the store.
Same size as you wear
On about 104 cm from 80 (48 size) ordered XXL, the size is very small. More suitable for 44. The skirt is well sewn, but alas small. I did not communicate with the store.
From order to receive shipment passed not whole 2 weeks. Skirt is very good. Material appears to be slap-up. No przykrego smell. Size L fit perfectly on waist circumference 70 cm, hip circumference 85 cm. Could be troszkę longer. No less however recommend.
Norms, delivery month and 3 weeks
It's okay.
Very beautiful!! It is recommended to buy a bigger size as small.
The skirt is excellent, very satisfied, the size coincided
What a stylish skirt. I really liked it. Downstairs with the Bahram. It's warm, woolen. This skirt is Mini. On the growth of 170 It is excellent in length. Not long and not short. Made perfectly. Everything is sewn smoothly, neatly. Zipper secret, works well. On OB 99 I took the size XXL. Approached me the size is excellent. I sat down as I wanted) I recommend to everyone.
The skirt is good, the parameters O. t.74 O. b.99 size approached. I recommend.
Very pretty and thick fabric