SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-45 Business days (due to covid-19 it may take 90 days)
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I received the order, it was fast... I have not tried yet. Thank You
look really nice. very happy with this purchase. recommend.
Perfect :) , adjustable intensity to 5 degrees and light color to green, red, and blue very fast delivery to Slovaki, 17 days :) I recommend 100% business satisfaction well thank you
Accurate product description. Quick delivery. Recommended to suck all your problems away.
Looks fine, well packed and works according to description. Good suction.
Very well absorbed, stupidly left a bruise on his face ~ _ ~ Long in one place does not delay and use minimum power to start
The goods is arrived in less than a month! Nay! In two weeks! Devo incominciare good to use it. But I would say son satisfied!
Cleans, but not so powerful sucks as they write, but not bad. Straight acne he does not pull
Actually this is not bad at all. I tried it only once but it do the job. It didn't get rid of the stubborn blackheads but I didn't expected it to. I have been on a similar vacuum procedure in a salon and the results was the same. Please make sure that your skin is wet so it won't get very irritated when you move the vacuum. I had to push a little bit hard to remove the sebum from my pores. I am happy with the results. I will test it a few weeks more and give additional update.
The item looks the same but the quality isn’t that great I would not recommend to buy it because it will damage the skin and leave small scratches that eventually turn into little scabs so you have to be careful using it.
It was accurate as the picture and works perfectly fine. Thank you
Packed in a puffy, the box is a little wrinkled, but not critical, inside everything is intact and works. Looks beautiful and minimalistic. There are 3 speeds. Powered by battery, there is a usb charging without a unit!!! In action met expectations, cleans well, recommend product and store
Delivery within 4 days. The device works, the power is enough, but i can not say that it removes black dots) subcutaneous fat, which comes out of small pores collects, yes, but just pull the entire black dot... No. I wanted to replace this device with a spoon uno, but again there is no, it with its task to collect the maximum subcutaneous fat copes better.
Great product and it came within a few days. Its has different settings of suction 1-5 and 3 different light colors red, green, blue. I dont know what there for but its cool. Love this product would definitely recommend buy. Btw i bought the powerful set for $15
Arrived in 12 days and no fees. Always choose the shipping method as ePacket and is only joy! Still not tested the product, but realized that it is well built, made with quality materials and a great finish. THE suction in level 1 is very strong Thank You
It's not clear how he should work. Does not turn on.
Product complies with the description but very limited suction power.
Very good!! The store sent and came very fast! In less than a month. Thank you seller.
Follow my ig if you need to ask me any questions @bodybanginbanksofficial
The device does not charge