SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A beautiful dress, fast delivery to the point of issue. On height 164 size m long, to the floor, but with shoes on the heel looks good
It did not come quickly, but in terms of norms. My parameters are height 170, weight 57. The dress is cool, licks but does not flatten the chest. The size is perfect, but the bottom of the dress is a little ear, and maybe not)) I recommend
Beautiful dress I love, size perfectly, take your usual size it is stretch. Arrival with a gift, I recommend the store
The dress is not bad, the fabric is dense, stretches. It came ± 20 days before the Tula region. I did not communicate with the store.
The dress looks good. Small shortcomings of the figure are invisible. My parameters: the volume of the chest is 98 cm, the waist is 78 cm, the volume of the hips is 99 cm. I took the size L.
Height 172 OB. gr. 93 waist 72 hips 93. Cloth tight string. Very satisfied with the purchase...)))
The dress is cool, a little small, but I will lose weight by a couple of kg and will be excellent
Perfect, I’m 1,60 and my measurements are 74-65-92 and I think it’s a perfect fit
I'm in the grip! I came to and looked at it chic! Tsenina prieimna, colir prioviy
Full compliance with the description. A good elastic fabric, if there are shortcomings of the figure, the dress will emphasize them
Straps cheaper dress. For an ideal figure, the tummy stands out very strongly
Cool, spectacular dress, took Black, now ordered red, size s on my parameters 82 × 67 × 91 sat perfectly, height 157 cm, to me on the bone. Delivery 17 days, store put rubber, thank you very much, I recommend the goods and the seller
It suits me perfectly, I absolutely adore it. It's not too long which really amazed me since I'm a very short girl. I absolutely recommend. It's simple yet elegant, it's not see-through at all!
Parameters 167/92/68/98. Convenient, dense, does not shine through. Color saturated. Very satisfied!!!
Отличное платье, полностью соответствует описанию товара
Спасибо большое продавцу за понимание , заказывала на др , отправил сразу же <3
Очень классное платье, боялась, что будет мало в груди, но оно очень хорошо тянется. Пришло за 3 дня в Подмосковье!
ABSOLUTELY LOOOVE!! just as pictured its so gorgeous
Beautiful!
There are always problems with dresses due to growth and a great difference between the coverage of the waist and hips, but the dress is perfect
The dress is cool, but emphasizes all the shortcomings of the figure. Take on size larger
It is externally perfect fit well, left me with the high esteem up there, I ameiiii
The product corresponds to the description. Material is polyester. Delivered quickly. Recommend.
Beautiful dress! Simple, but so spectacular! Size M at 44 Russian approached, but long for a height of 160 cm. I recommend the store, the delivery was very fast, Courier DPD. If in doubt-order, you will not regret
Beautiful garments, perfect fitting, and divine fabric.