SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-45 Business days (due to covid-19 it may take 90 days)
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good leggings, approached)
The store is good, he himself without a request extended the time of the order, but alas our Post has drilled somewhere on the road, sorry :( (
Still Super and socks put. I recommend
20.03 ordered, flew to Peter 30.03! tracked completely. Comfortable leggings, in a couple of places do not converge drawings, the fabric is pleasant, on the hips 90 waist 64 freely) Thanks
Thank you! :) Good the goods. Size is ok.
The goods did not come because of the mail. The parcel was returned to the store. I had to open a dispute. The seller returned the money. The seller was sociable to all the questions answered. Seller recommend.
Thank you for the gift
Comfortable soft material, size no problem fits 160cm 64kg
At 48-50 Russian size. Dressed remarkably
The goods came quickly, corresponds to the description
Very soft and pleasant to the touch, and even on the growth of 175 excellent in length, I recommend delivery to QC 3 weeks
Leggings excellent only went more than 2 months
Very nice, perfect sit on the body and I get gift ❤️ thank you 171 cm 68 kg
Leggings very pleasant to the touch, size fits all but nicely układają on legs. For leggings was free in the form of socks. Thank you
Comfortable, soft, on the ass 48 size climbed)) a little translucent. Plus a nice gift from the store)
Came the wrong color.
Super, matched with no flocking.
Excellent leggings, I order a second time. Very pleasant to the touch and to the body.
Cool goods, corresponds to the description, I buy the second! Thank you store!
Thank you for the gift-socks.
Excellent leggings, soft. Well stretch.
It's just like the picture. She loves my wife and she looks perfect. It will take very little to arrive
Socks free shipping I received :)