SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Beautiful. Corresponds to the description. 3XL at 50 size.
Excelentes produtos! Brazilians are with China, fovever!
Sad I didn’t get the request I gave in to the store.
Very well for me as the picture
5XL at og 120 excellent
Long went about 2 months the goods correspond to the description
I did not hope that the blouse will come! But luckily she got there! Blouse is beautiful, the size corresponds to the claimed in table 4XL correspond to 52 Russian size. The store put a hair band as a gift for what thanks to him! Fabric blouse-tkikotin! I recommend the seller!
Delivery-1 month and 2,5 weeks after payment of the order. In Russian size 48-50 ordered XXL-T-shirt "sits" very freely. Material-silky jersey. The characteristics indicate that the fabric in the hem-I did not find the scar. The seams are wrapped with poor tension of the upper thread. Most of all upset the color of the shirt-it is much darker than in the photo: light green leaves on my shirt dark Marsh color, crimson petals of flowers-very dark burgundy. The blouse was selected for a specific my outfit, now it is not very combined with everything else. Sorry...
Blouse is beautiful, but, the fabric does not stretch and is very small, 5 XL goes to 50-52 size, it is a pity that it did not fit, in general the description is correct, only the sizes are not correct, and so I recommend.
Beautiful
Pleasant to the touch, to Russian 52-54r, satisfied
Beautiful, but synthetics... not very nice for the body...
Spin
Blouse is beautiful. Synthetics. Slightly darker than in the picture
Super fast shipping, only 14 days, store 5 +.
Everything is fine! thanks to the store, I recommend this store
Good viscose T-shirt. Shipping fast
Unfortunately the size was more than expected .... Sending fast to lower arrived
The product corresponds to the description, the wife is satisfied with the size of the small size thanks to the store
SUPER
T-shirt liked. Suitable for 50 size.
T-shirt is beautiful, fit in size. thank you very much!!!
Size 4 XL approached me, synthetics, slightly shines through, but not much My parameters: chest 110 cm waist 98 Sits comfortably, but a little in the guise, if you have my parameters and want a little freer, you can order for a larger size, I recommend the product!
Thank you, today received. But it's small on Me., and not that color that in the picture
At OG 114 sat well. Synthetics of course but pleasant to the body. The color corresponds to the picture of the store. studs from the seller as a gift. Thank you!