SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
very cute, exactly as described.
Skirt super)))
Very beautiful, it took a while but just arrived! I love it I totally recommend 5 stars
Sorry, but the parcel did not come
Nice product but fishy smell
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐55555 stars!!! The skirt is chic, wonderful, pleasant, just awesome!!! I ordered champagne in color, more tender. Yesterday she was in her house all day. I liked it very much!!! In different lighting, the skirt looks great Delivery in Tomsk 1 month. Came not crumpled, neatly packed. Stitched well, the seams are even, there is no smell. The store is sociable, always in touch. My parameters: height 165 cm, waist 65 cm, hips 95 cm, weight 50 kg (if someone need to compare the sizes). Parameters of the skirt that got me: Elastic Band in unstretched form 60 cm, lining in the hips 130 cm, lining on the bottom 150 cm, product length with elastic band 163 cm (skirt 160 cm + elastic band 3 cm) Skirt ordered myself for 40 years, in a month I will add a review with photos. I'm sure they'll be great. I feel in this skirt elegant delicate marshmallow, feminine and weightless. The seller and the product definitely recommend. Now I will order two more (green and dark gray).
But the photos look more neat, but the order is satisfied, the delivery is fast, about a month
This ugly Russian Post sent the parcel back ((although it came and asked to give out, so the tracking was seen that the skirt came (((the store is not guilty, sent quickly and came quickly... but alas...
Beautiful skirt, height 157 below the knee, the fabric is not soft, harsh, so it is more festive, for everyday not very comfortable
The skirt is beautiful! The delivery time was a little long .... but unfortunately because of the coronavirus!
Thank you very much very beautiful lush :)
The skirt is sewn well, neatly. Thank you to the store. Before Smolensk the parcel went within a month.
Super!!!! polecam!!!
Very nice I like my skirt
Beautiful and carefully sewn! Recommend.
Cute
Amazing I This skirt!!! I am surprised for This price Such a good product
Beautiful skirt
Really good product. I love it. Thank you store.
Delivery within 22 days. Skirt beautiful!! As for the money is for the truth rewelacja. Professionally sewn, is cudowna and worth much more. My height 182cm lining reaches half knee-length, and tulle below knees. One with better shopping experience!!! I feel like the next. Recommend!!!!
Skirt such as the picture
It's my 3th order from this store. Fast delivery and the dress is exactly like the picture - wonderful! Thanks! I recommend it!
A good skirt, with the store did not communicate. Since the skirt is on an elastic band, it does not press, everything is fine! Thank you for the goods
Everything is OK, but very much electrified.
ok