SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
All as in the description. The trimmer came in the puffy, whole. Nozzles for nose and sideburns do their job perfectly (just super), and for eyebrows the nozzle works, but does not remove anything. I recommend the device and the store.
Delivery to Kazan 14 days. Everything works in the kit was something in the photo. No boxes. Wrapped in the doll of the store I recommend.
Very good, fast shipping, the long razer gets used fast.
Volgograd reached in 2 weeks. The boxes were not, but packed well. As a gift napkin)). Charged. On practical application I will add later
Zamoviv 12. 01 otrimav on Novi Posti 22.01. Packed in a navel, without poškojenj. Battery charged. Yak Bude pratsuvati to the bottom. I recommend the store.
Came to Togliatti, quickly, less than 20 days. use once, I liked it!. whiskey shave, but carefully, I myself kosanul, it turned out krivovato)))) you can delay the time of visiting the hairdresser, cut over the ears and norms. battery built-in, charging is not included. Beard is not cut, because of not lack. I recommend!
The goods are delivered by courier sdek. important minus, it is that the packaging was opened, and under I do not exclude the goods. I will describe the response later!
Delivery is very fast 10 days by courier home. Thank you to the store.
The parcel went very long, 45 days, was not tracked from the word at all, all the way the status of the parcel-ready to send, on any site could not find, wrote to the store, he sent some screenshot and asked to wait, patiently waited. The product itself is not bad, nothing broke, all the nozzles work, but how they work will write later.
Suitable trimmer. With hair in the nose coped well, with eyebrows too) a huge plus that on the battery. Its price justifies
Duge garniy trimer. Nozzle use pratsuyu tips for brov is not pratsuyu. Delivery 13 days to Ukraine on Novu potu. Raju goods
Super fast shipping to Georgia. recommend product and store. His business copes perfectly. 5 + 55555555
I drove to Moscow for 15 days. Packed as stated in the description-only in the transport film with air studs. Normally removes hair from the nostrils. The USB charging wire is crooked, but in principle charges.
Arrived on time Currently working Rags as a gift If that add a review Came without packing, store nothing.
Trimmer is not bad, delivery 3 weeks. Came charged, the power is good, quiet. Nozzles all work, except the largest-it's for beauty.
I ordered not myself. Customer is satisfied! Delivery is fast. Seller recommend
Goods of good packing. It was schvidko for 20 days. All good. I'm having another meal. Good store, I recommend. Uncle.
THE product is better than imagined. THE cutting is painless and nose, the more sensitive, or seems cutting. In fact, the first time, was giving if indeed was cutting, it was noticeable any pull or pain. Excellent product.
Very sharp Super delivery in time by new mail. recommend.
Cool trimmer! Small in size, but powerful. There are three nozzles, a brush and a recharging cord to the trimmer. It was packed in two envelopes with pouches so that the device arrived whole. The store is good. Thank you.
Super fast delivery, did not even expect, still in stock 44 days left thank you very much propvtsu❤I hope for a long time
Is as described! Came well protected with a lot of bubble rap, has no box (doesn't matter to me). I'm happy, so far it works well Came incredibly fast
Very accurately described. Worthy product. Fast shipping. Three weeks in Ryazan.
Well received thank you very much and see you soon
I waited not very long, the product is satisfied, the battery is charged, it works very well already tried, here is a pity there is no box, packaging, replaceable attachments do not go where, the only minus, I recommend the store.