SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
super Air Brush Hair Styling tools. im very satisfited
The delivery was very fast! The package arrived a bit squished but that OK! The brash looks just like the photo, there is no smell and its functioning well!
It was stinky at first
Thank you
Good qulity. 3 modes. I like it. Recommend
very nice. fast delivery!!
Super happy.. Works super well
excellent
Very fast delivery! And work amazing! Highly recommend
Recommend. Super equipment
item received after long due to covid 19 outbreak... the hair dryer is awesome I have the original one from Revlon.... I swear this one is way better than the revlon one.... i have long hair and it took me only 10 minutes to do it and it wad not even wet...the only thing i didn't like is the packing the box was cramped.... the store must work on the packing .. % recommend both the item and store
Fast shipping, corresponds to the description I hate to dry my hair with but the materials are good it's not too cheap and everything.
So far haven't tried, but the product is exactly as described and is in perfect shape.
Very fine today equal used. Also reasonably fast in house.
Out of 9 brushes I ordered. One was damaged. In store he has good communication and is responsible. The brushes took a long time to get to me.. I put up a dispute and they reimbursed me. Then the order came to me and the seller told me I could keep the
Alright
Fast shipping and in good condition
A good, powerful, comfortable hair dryer, applied immediately! 5 out of 5, I recommend!!!
At the top! Light brush for ultra fast drying despite my hair thickness! Really has nothing to envy the big signs! I recommend!!!
Ta suszarka to dla mnie HIT! Mega sprawna i szybka w użyciu! Moje włosy dodatkowo zawsze były poddawane prostowaniu a teraz to jest zbędne! Polecam! Na + jeszcze bardzo szybka dostawa :)
Thank you so much store product works and its great shipping very fast and price good ❤️
I really love this hair dryer. I recommend the store.
El día 23 hice el pedido a las 9 de la noche. El 28 a las 10 de la mañana ya lo tenía en casa. De momento funciona correctamente. Luego lo probaré a ver que tal.
wao una semana para llegar aun no lo he usado, pero ya dejaré más adelante comentario adicional gracias por tu rapidez vendedor
Cool hair dryer Unexpectedly, but she's really cooler than anyone I 've ever had. Let's see how much is enough