SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank you. The scarf came quickly. Soft, thin, beautifully draped. I think it will be warm. The scarf is slightly fluffy, I'm worried, does not it roll? At the moment, the purchase is happy.
It is delightful, very soft, I think it's warm enough for autumn, delivery of the Week 2, take it shorter-you will not regret it!!!
Loved my scarves… Delivery was super fast and the material is very warm and cuddly. Recommend.
I love it!!! Exact as in the photos! Super soft.
I like it a lot.It is nit scratching but pleasant warm material and colours look as on the web.Thank you!
Not bad: wide, but in my opinion thin. The store sent the goods quickly
Bomber scarf⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;
Before Ukraine, posilka joined for 18 dnev new poshtoyu. Scarf of class, soft♥& Middot;. Selling recommend!!!
The color is different from the photo, I thought it would be brighter, but in general, a very pleasant soft scarf, similar to cashmere, long. For autumn-spring
Cool, very soft, air stole I really liked Thank you very much
Very nice scarf! Like in the picture. Quite long, wide, warm. Synthetics, but not cracked, quite good for autumn cold. The order came in a week, very quickly!
Всем привет, шарфик замечательный, очень мягкий, большой в ширину и весьма длинный , но тонкий. Соответствует фото .
Just perfect! Warm, soft, beautiful. Recommended 100%.
the scarf is beautiful soft and a great size, very warm
Beautiful!
The scarf corresponds to the picture, very soft, I liked it.
A good scarf, went Weeks 3-4, the color is similar to the photo, not thick, but not thin. for such a price is quite.
I liked the scarf, soft, pleasant! The coloring is very successful!
Cool big scarf, soft and warm. Beautiful colors) I recommend. With the store did not communicate, delivery month
Шарфик осень гелевый и приятный на ощупь. Сначала показалось, что тонкий, но ошиблась. И расцветка понравилась, люблю нежное совещание. С продавцом общалась. Пришло достаточно быстро
Very soft, gentle material, thin enough, but it's not scary, but light and warm, the colors are pleasant, calm. I liked it very much. Thank you.
Хороший шарф
Шарфы супер, мягкие, комфортные, красивые!!! Заказывайте, не пожалеете!!!
Very soft. Advise
Soft, pleasant to the body