SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The goods is according to the description, the track is not tracked
Products match the descriptions, fast delivery for this type of product, thank you
They're great. I'm already the third time I buy. They're the perfect size. The store is super fast.
Excellent bags came very quickly! On the mug just the very thing.
Good bags. I specially bought large to cook in a kettle. In such a bag is placed 3 tablespoons of tea, or 2 and topping the type of mint. I am very pleased, because. There were terrible little teats, and my metal fine sieve was not washed up normally, they were just stuck there. It's all good now!
We went a long time, but so always. I order not the first time, everything is fine
Mega fast delivery after Germany 2 weeks. All super good. Am happy and satisfied.
I take such bags constantly, it is very convenient to cook tea in a thermos. Very fast delivery-to Peter in 10 days. Packed OK. Track tracked.
arrived super fast. a week! chose the standard tea bag size 6 x 8cm. looks good. very happy!
Bags are helped out, bought several sizes, you can also make a cup, and more on a kettle
Very good shopping highly recommended
It came in 3 weeks to Lithuania. The material is hard. I recommend the. Thank you
Удобные, прочные, с ниточкой для того, чтобы затянуть. буду заказывать ещё
Bags are normal. A couple of weeks before Hmao got there.
Very nice! Just what I needed!
Nice bags. Fast shipping. Recommend
Came quickly to Moscow. The packages are big. I will throw it in the kettle
We arrived very quickly in Ukraine, looking good, I have not tried it yet
5*7 - 5 cm this is the outer size, not enough for falling asleep tea, the inner size is 3,5 cm. Next time I'll take wider. And so norms.
It came very quickly. 4.05 ordered, 13 came. 05. Thanks store
Delivery super mega fast! Thank you store. The order came directly to Sberbank. It was very convenient to get in Sberbank only by code even without managers! For a long time such wanted to order, now I will only make tea myself!
Order 05.05.21 Delivered 19.05.21 To test
There is a little unpleasant smell, otherwise everything is OK.
Since the order in Krasnoyarsk territory 18 days. A very necessary thing for using tea of your own collection. I order not for the first time.
Las he probado y filtran muy bien sin dejar pasar posos. Se rellenan y atan fácilmente. Repetiré la compra sin duda.