SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse and will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-45 Business days (due to covid-19 it may take 90 days) |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
NOTE: We don't charge for free shipping and we don't include any single penny in original cost. We arrange some space in our container and ship the items for free sometime it may take longer. We don't refund for late shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you picked free shipping, for some free shipping tracking number is not available.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request ones no matter the reason. If we approved a refund you must send the unused item in original packing at your own expense, once we get the product we inspect them and refund your money.
If you did not receive the product within the guaranteed time( 10-90 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of online brands (i.e. not cleared by customs, delayed by a natural disaster such as covid-19).
- if the colors are little different of products because of screen resolution.
- Other exceptional circumstances outside the control of https://onlinebrands.ca
*You can submit refund requests within 2 days after the guaranteed period for delivery (10-90 days) has expired. You can do it by sending a message on Contact Us page. If parcel arrives before 90 days you will have 2 days from the date it arrived.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Or we will send you e-transfer.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Exact as the photo excellent thank you to the store I recommend it I will continue to buy from this seller
The cover is not bad, but a little thin (Enlightened). My daughter is happy, she likes it. Delivery less than a month.
Precious. They stay perfectly amolded. To get the fold better to insert a rod into the fold of the chair. For the great price. It took three months for the covid.
Covers are super! in the photo it did not turn out so beautifully, in real life it's better. Shipping fast. I will still order, really liked, all chairs will fit.
Genuine beyond expectations beautiful! Very happy! So we can have equally with the chairs by before we going to move.
Super covers! For such a price just a tower! Sent quickly and two weeks before Novosibirsk the order came! I'm happy with all 100%!
Excellent fit! In fact, it is more pleasant to sit on the case in the summer, even synthetic, than on the skin of the Zame.
All great and it didn't take long, about 3 weeks, good store
Excellent cover, elastic, pulled even on an old metal chair
Best caschback got.by _/4ojys4 (lower emphasis remove) Check in!
The store sent the same evening, reached 20 days, on the ikeevsky chair sat down as a native
Very quickly came covers-for two weeks in Rostov-on-Don. To the touch is pleasant, corresponds to the picture, with the color is not mistaken :) thanks to the store! Recommend!
Really beautiful, soft and fit perfectly
as shown. fast shipping!
As described in the photo, fabrics really very Soft. Fits well to the chair and fits like a sock. I ordered 6 and I am delighted with this purchase. Thanks to the store.
I love them. They fit well and the fabric is strong.
I'm super delighted! They are very nice and very good material! They arrived in 20 days in Canary Islands, super recommended store!
The color is clearly inferior to what is in the photo. In fact, it is darker, which is very upset.
I'm delighted! Delivery-bullet! And two weeks did not pass))) cases are beautiful, soft, pleasant to the touch! For a long time I was looking for an option for bar chairs, which have a non-standard size. With these covers, the problem is solved)) I hope, will last a long time.
Fantástico!!!
It's very big super big I don't know what size of chairs it will be. I'll have to adapt it.
Cases really liked. I ordered immediately for 6 chairs. The size and color approached perfectly. Delivery fast! Thank you so much!
Cool covers! Everybody likes it yet. Let's look on how they will behave in practice)))
Overall satisfied.
The covers are cool, definitely recommend! Thank the store!